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Post by Gas-Ed on Sept 12, 2020 13:54:52 GMT
Hi guys,
I know a lot of people are seeing a black screen on ifollow. If you haven’t already, try using Google Chrome rather than internet explorer.
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Post by garystash on Sept 12, 2020 13:57:06 GMT
I'm on Chrome but having the same problem.
My guess is iFollow isn't used to the load it's being out under today. Clearly they haven't tested it sufficiently.
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Post by bluebiro on Sept 12, 2020 14:02:49 GMT
Logout clear cache and cookies log back in
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Post by Topper Gas on Sept 12, 2020 14:09:58 GMT
Try using the EFL app on a mobile device if you can as that's working OK for me but just getting a black screen on chrome.
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Post by e4bandrobinstubbs on Sept 12, 2020 14:11:47 GMT
They've had all summer to make this work.
Took 3 attempts just to pay. Still a black screen & stupid circle revolving in middle of screen. Half-wits.
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Post by clampdown on Sept 12, 2020 14:12:21 GMT
Couldn't remember my password, the link they sent me to reset takes me to scunthorpe's site.
Had to create a new email address.
Nearly missed the goal.
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Post by Baxtinho on Sept 12, 2020 14:31:36 GMT
Firefox has been fine in 720p
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Post by yattongas on Sept 12, 2020 14:31:42 GMT
Had this problem last time I tried to use Ifollow , missed the first half.
That’s why I haven’t bothered since.
This needs sorting pronto
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Post by garystash on Sept 12, 2020 14:31:52 GMT
So I got it working by resisting the urge to click on the little "play" button in the middle of the screen. Not sure if that's what the difference was.
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Post by I Voted For Kodos on Sept 12, 2020 14:39:16 GMT
So I got it working by resisting the urge to click on the little "play" button in the middle of the screen. Not sure if that's what the difference was. Thanks! I just tried the same and it worked for me |
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Post by BrightonGas on Sept 12, 2020 15:08:38 GMT
They've had all summer to make this work. Took 3 attempts just to pay. Still a black screen & stupid circle revolving in middle of screen. Half-wits. Classic! |
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Post by Deleted on Sept 12, 2020 15:24:17 GMT
Mines working fine. The problem is between the computer and the desk. 😃
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Post by amgas on Sept 13, 2020 9:17:21 GMT
I am sure they will take that on board, and get in touch for some advice on stress testing an application with hundreds of thousands of connections from hundreds of different ISPs, on a a thousand combinations of different clients configs all using a multitude of dodgy home wifi networks. Easy to do ...... not.  In all honesty the fact that the technology to do this exists and most of the time they pull it off is pretty impressive. |
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Post by Qatar Gas on Sept 13, 2020 9:42:56 GMT
If you remember, there were teething problems during the first season of iFollow. That was for a smaller number of overseas viewers (and those who cheated the system!)
Now, you have a huge amount of people wanting to watch, but it'll get easier.
I guess this is why a new app was brought out? On the plus side, I've noticed that its now much easier to re-watch a game without finding out the score. It was almost impossible to do this on the old app. This will be good for me during the week night games when I don't want to stay up late or for those who have to be up in the middle of the night to watch!
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Post by slam on Sept 13, 2020 12:51:56 GMT
I am sure they will take that on board, and get in touch for some advice on stress testing an application with hundreds of thousands of connections from hundreds of different ISPs, on a a thousand combinations of different clients configs all using a multitude of dodgy home wifi networks. Easy to do ...... not. In all honesty the fact that the technology to do this exists and most of the time they pull it off is pretty impressive. You forgot to mention "User Error". Some of us were born before the advent of Black and White TV and if you are anything like me, you are finding it difficult to keep up with the pace of technology. I am a definite Technological Dinosaur - it is fine when it all works......... but I'm completely b*****ed when it goes wrong. Luckily I got it working at the third attempt yesterday but the Laptop was in danger of flying through the window for a while there. I actually found out what an HDMI cable was too!!! |
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Post by baggins on Sept 13, 2020 12:55:28 GMT
I am sure they will take that on board, and get in touch for some advice on stress testing an application with hundreds of thousands of connections from hundreds of different ISPs, on a a thousand combinations of different clients configs all using a multitude of dodgy home wifi networks. Easy to do ...... not. In all honesty the fact that the technology to do this exists and most of the time they pull it off is pretty impressive. You forgot to mention "User Error". Some of us were born before the advent of Black and White TV and if you are anything like me, you are finding it difficult to keep up with the pace of technology. I am a definite Technological Dinosaur - it is fine when it all works......... but I'm completely b*****ed when it goes wrong. Luckily I got it working at the third attempt yesterday but the Laptop was in danger of flying through the window for a while there. I actually found out what an HDMI cable was too!!! Join the club. I'm off to buy a usb to hdmi cable tomorrow, for a laptop that chunks and clunks when you switch it on, and then I can quite happily grab a coffee, shower and it's just about fired up. |
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Post by warehamgas on Sept 13, 2020 14:37:20 GMT
I’ve never used ifollow before this season. Someone on here said that there may be problems using safari as a browser to get it. Safari is my browser. Now I’m about as much a technophobe as you can get so I was a bit apprehensive over spending £10 on something that wouldn’t work smoothly, knowing I didn’t have the expertise to sort it out if it went wrong. Last week against Ipswich it worked perfectly as it did yesterday. I’m using an iPad and just go into the Rovers website and enter email and password. I had to fiddle about to get the commentary which was ok but I must be lucky.
UTG!
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Post by Topper Gas on Sept 13, 2020 15:30:23 GMT
I’ve never used ifollow before this season. Someone on here said that there may be problems using safari as a browser to get it. Safari is my browser. Now I’m about as much a technophobe as you can get so I was a bit apprehensive over spending £10 on something that wouldn’t work smoothly, knowing I didn’t have the expertise to sort it out if it went wrong. Last week against Ipswich it worked perfectly as it did yesterday. I’m using an iPad and just go into the Rovers website and enter email and password. I had to fiddle about to get the commentary which was ok but I must be lucky. UTG! if your using an iPad then the issues with users being unable to watch the game on chrome on a laptop etc are not really relevant as I had no issues watching it on my phone but chrome refused to load. Although why don't you use the EFL iFollow app rather than Safari? |
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Post by keygas on Sept 13, 2020 16:06:46 GMT
I’ve never used ifollow before this season. Someone on here said that there may be problems using safari as a browser to get it. Safari is my browser. Now I’m about as much a technophobe as you can get so I was a bit apprehensive over spending £10 on something that wouldn’t work smoothly, knowing I didn’t have the expertise to sort it out if it went wrong. Last week against Ipswich it worked perfectly as it did yesterday. I’m using an iPad and just go into the Rovers website and enter email and password. I had to fiddle about to get the commentary which was ok but I must be lucky. UTG! if your using an iPad then the issues with users being unable to watch the game on chrome on a laptop etc are not really relevant as I had no issues watching it on my phone but chrome refused to load. Although why don't you use the EFL iFollow app rather than Safari? Definitely recommend your post, I am on standard broadband ( not fibre ) & have watched the Ipswich & Sunderland games on my iPad using the EFL iFollow app with no problems. |
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Post by Topper Gas on Sept 13, 2020 19:33:04 GMT
if your using an iPad then the issues with users being unable to watch the game on chrome on a laptop etc are not really relevant as I had no issues watching it on my phone but chrome refused to load. Although why don't you use the EFL iFollow app rather than Safari? Definitely recommend your post, I am on standard broadband ( not fibre ) & have watched the Ipswich & Sunderland games on my iPad using the EFL iFollow app with no problems. Don't think there was any issues using thr app (why's it now just called the EFL app not Bristol Rovers app?) the issue was trying to watch it on a decent sized screen via laptop browser. Typical straight after the match there was no issues watching any of the pre-match videos using the same laptop browser. |
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