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Post by hanham on Aug 13, 2021 8:07:26 GMT
I tweeted the on the lack of information a couple of times, tagging the club and Tom Gorringe. I pointed out that with lots of fans potentially queuing at the ticket office or trying to sort tickets at club shop that it would be carnage not to mention the loss of business in the bars etc. I did eventually get a response from TG which had no sort of explanation or apology just saying that a solution would be put in place by 10.00am this morning and it should not impinge on peoples bar time too much, reads totally passive/aggressive.
I suspect Wael will eventually step in and post an apology through the website. I know certain posters have said 'what's the fuss?' as its being sorted today but its the hassle and the lack of any information/concern from the club. Sadly all part of being a loyal Gashead I suppose. Anyway lets get behind the boys tomorrow and get them fired up - UTG!!!
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Post by slam on Aug 13, 2021 8:35:27 GMT
Now I am really confused!!!!!!
I renewed my existing season ticket at the beginning of the summer and was definitively advised, at that time, that the existing "Plastic Ticket" would be updated and would now be valid for the 2021/22 season - This is exactly what happened last year and it all worked fine. I was therefore expecting to troll up on saturday with my old season ticket which would get me into the game.
I was not expecting to receive one of these e-mails but, lo and behold, a pdf ticket landed in my inbox late yesterday evening.
Apparently, this is the only way to get into the game - but I now have no idea whether the old Plastic Ticket is valid!!!!
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Post by Kingswood Polak on Aug 13, 2021 8:40:41 GMT
Now I am really confused!!!!!! I renewed my existing season ticket at the beginning of the summer and was definitively advised, at that time, that the existing "Plastic Ticket" would be updated and would now be valid for the 2021/22 season - This is exactly what happened last year and it all worked fine. I was therefore expecting to troll up on saturday with my old season ticket which would get me into the game. I was not expecting to receive one of these e-mails but, lo and behold, a pdf ticket landed in my inbox late yesterday evening. Apparently, this is the only way to get into the game - but I now have no idea whether the old Plastic Ticket is valid!!!! From what I have read it won’t be valid and tickets will be sent until new cards are sorted, that is how I have taken it but I could always be wrong
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Post by worrelsterlingalbion on Aug 13, 2021 8:50:15 GMT
Now I am really confused!!!!!! I renewed my existing season ticket at the beginning of the summer and was definitively advised, at that time, that the existing "Plastic Ticket" would be updated and would now be valid for the 2021/22 season - This is exactly what happened last year and it all worked fine. I was therefore expecting to troll up on saturday with my old season ticket which would get me into the game. I was not expecting to receive one of these e-mails but, lo and behold, a pdf ticket landed in my inbox late yesterday evening. Apparently, this is the only way to get into the game - but I now have no idea whether the old Plastic Ticket is valid!!!! From what I have read it won’t be valid and tickets will be sent until new cards are sorted, that is how I have taken it but I could always be wrong I think that's correct although it would be helpful if all season ticket holders had their tickets. We have a group of 8, 5 have their tickets the other 3 dont. I rang Ticketmaster on behalf of my dad on Weds and was told tickets would arrive on Thurs, rang again yesterday and told they are on the way but would also be sent an eticket. Still not received either it's an absolute shambles
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Post by baggins on Aug 13, 2021 8:50:19 GMT
Now I am really confused!!!!!! I renewed my existing season ticket at the beginning of the summer and was definitively advised, at that time, that the existing "Plastic Ticket" would be updated and would now be valid for the 2021/22 season - This is exactly what happened last year and it all worked fine. I was therefore expecting to troll up on saturday with my old season ticket which would get me into the game. I was not expecting to receive one of these e-mails but, lo and behold, a pdf ticket landed in my inbox late yesterday evening. Apparently, this is the only way to get into the game - but I now have no idea whether the old Plastic Ticket is valid!!!! Plastic ticket is not valid. Until you hear otherwise, the only way to get in, as a Season Ticket holder, is via either tickets sent to you in the post, or pdf/printable tickets e-mailed to you.
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Post by slam on Aug 13, 2021 8:51:41 GMT
Now I am really confused!!!!!! I renewed my existing season ticket at the beginning of the summer and was definitively advised, at that time, that the existing "Plastic Ticket" would be updated and would now be valid for the 2021/22 season - This is exactly what happened last year and it all worked fine. I was therefore expecting to troll up on saturday with my old season ticket which would get me into the game. I was not expecting to receive one of these e-mails but, lo and behold, a pdf ticket landed in my inbox late yesterday evening. Apparently, this is the only way to get into the game - but I now have no idea whether the old Plastic Ticket is valid!!!! From what I have read it won’t be valid and tickets will be sent until new cards are sorted, that is how I have taken it but I could always be wrong Thanks KP
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Post by southbristolgas on Aug 13, 2021 9:20:04 GMT
Now I am really confused!!!!!! I renewed my existing season ticket at the beginning of the summer and was definitively advised, at that time, that the existing "Plastic Ticket" would be updated and would now be valid for the 2021/22 season - This is exactly what happened last year and it all worked fine. I was therefore expecting to troll up on saturday with my old season ticket which would get me into the game. I was not expecting to receive one of these e-mails but, lo and behold, a pdf ticket landed in my inbox late yesterday evening. Apparently, this is the only way to get into the game - but I now have no idea whether the old Plastic Ticket is valid!!!! Plastic ticket is not valid. Until you hear otherwise, the only way to get in, as a Season Ticket holder, is via either tickets sent to you in the post, or pdf/printable tickets e-mailed to you. Yes this is exactly what I was told.
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Post by gassince1957 on Aug 13, 2021 9:42:50 GMT
Now I am really confused!!!!!! I renewed my existing season ticket at the beginning of the summer and was definitively advised, at that time, that the existing "Plastic Ticket" would be updated and would now be valid for the 2021/22 season - This is exactly what happened last year and it all worked fine. I was therefore expecting to troll up on saturday with my old season ticket which would get me into the game. I was not expecting to receive one of these e-mails but, lo and behold, a pdf ticket landed in my inbox late yesterday evening. Apparently, this is the only way to get into the game - but I now have no idea whether the old Plastic Ticket is valid!!!! Plastic ticket is not valid. Until you hear otherwise, the only way to get in, as a Season Ticket holder, is via either tickets sent to you in the post, or pdf/printable tickets e-mailed to you. Or from the club shop today if you're around or the ticket office tomorrow.
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Post by Kingswood Polak on Aug 13, 2021 9:48:30 GMT
Now I am really confused!!!!!! I renewed my existing season ticket at the beginning of the summer and was definitively advised, at that time, that the existing "Plastic Ticket" would be updated and would now be valid for the 2021/22 season - This is exactly what happened last year and it all worked fine. I was therefore expecting to troll up on saturday with my old season ticket which would get me into the game. I was not expecting to receive one of these e-mails but, lo and behold, a pdf ticket landed in my inbox late yesterday evening. Apparently, this is the only way to get into the game - but I now have no idea whether the old Plastic Ticket is valid!!!! Plastic ticket is not valid. Until you hear otherwise, the only way to get in, as a Season Ticket holder, is via either tickets sent to you in the post, or pdf/printable tickets e-mailed to you. So, Another extra cost for the club in printing and sending out tickets Brilliant idea. 😢😱
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Post by baggins on Aug 13, 2021 10:05:32 GMT
Plastic ticket is not valid. Until you hear otherwise, the only way to get in, as a Season Ticket holder, is via either tickets sent to you in the post, or pdf/printable tickets e-mailed to you. So, Another extra cost for the club in printing and sending out tickets Brilliant idea. 😢😱 I'm sure it's the Club or Ticketmaster covering postal costs. It's a mess whatever.
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Post by Topper Gas on Aug 13, 2021 10:06:59 GMT
Plastic ticket is not valid. Until you hear otherwise, the only way to get in, as a Season Ticket holder, is via either tickets sent to you in the post, or pdf/printable tickets e-mailed to you. So, Another extra cost for the club in printing and sending out tickets Brilliant idea. 😢😱 But it wasn't an "idea" it's down to incompatible between two computer systems? Hopefully Ticketmaster are picking up the extra costs.
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Deleted Member
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Post by Deleted on Aug 13, 2021 10:10:11 GMT
My tickets arrived through my letterbox this morning.
What are the odds Ticketmaster won’t have this resolved before the next scheduled home game? I suspect it will be another shambles. No faith in them whatsoever
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Post by gasandelectricity on Aug 13, 2021 10:11:34 GMT
So, Another extra cost for the club in printing and sending out tickets Brilliant idea. 😢😱 But it wasn't an "idea" it's down to incompatible between two computer systems? Hopefully Ticketmaster are picking up the extra costs. Ticketmaster paying according to club statement. I suspect, having worked on a lot of these integrations in my professional life, that it’s due to poor management or a cock up at the ticket master end. Possibly both.
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Post by tinkerbell on Aug 13, 2021 10:16:09 GMT
Sent off an email to seasontickets@bristolrovers.co.uk as they advised on the website an hour ago. An automated reply said that Clare was only in on Monday and Thursday. So I wait and hope
All good now. Woohoo
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Post by Midsomer Murderer on Aug 13, 2021 10:49:20 GMT
Got my tickets through today via email - just waiting on the cards to arrive - can breath now - See you all in the bar UTG !!!
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Post by baggins on Aug 13, 2021 11:10:04 GMT
Sent off an email to seasontickets@bristolrovers.co.uk as they advised on the website an hour ago. An automated reply said that Clare was only in on Monday and Thursday. So I wait and hope All good now. Woohoo I think you're better off emailing bristolrovers@ticketmaster.co.uk. I think that's the right one.
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Post by Kingswood Polak on Aug 13, 2021 12:33:16 GMT
Sent off an email to seasontickets@bristolrovers.co.uk as they advised on the website an hour ago. An automated reply said that Clare was only in on Monday and Thursday. So I wait and hope All good now. Woohoo I think you're better off emailing bristolrovers@ticketmaster.co.uk. I think that's the right one. HAS to be better than waiting 47 mins to connect to someone at ticketB*****d only to be told you will be fine just showing the email at the turnstile
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Post by Kingswood Polak on Aug 13, 2021 12:34:30 GMT
So, Another extra cost for the club in printing and sending out tickets Brilliant idea. 😢😱 I'm sure it's the Club or Ticketmaster covering postal costs. It's a mess whatever. I’m glad of that. Thanks
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Post by percy on Aug 13, 2021 13:05:36 GMT
Back from hols to 2 sets of tickets on the door mat, phew! Would be nice if in one of the many statements and messages from the club they used a simple word - "sorry". Goes a long way,
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Post by southbristolgas on Aug 13, 2021 13:48:40 GMT
I'm in Paignton and can't make it, I did try persuading the misses to cut the holiday short lol. But looks like I'm doing the full 7 days until Monday. Be back for Oldham at home and Exeter City away Saturday week.im sure I'll have a spare "bar code" for tomorrow in the thatchers end. Looks like this season card holder will be listening to the game via ifollow 😐
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