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Post by helpliner on Jun 1, 2018 12:25:32 GMT
In order to comply with a change in regulations , we have recently sent a form to all Helpline members for completion. To date returns have been a bit disappointing so we would ask all our members to return their form as soon as possible to avoid the need for further reminders. |
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Post by shaggy on Jun 1, 2018 12:37:47 GMT
I've posted mine back to you. Maybe an option to scan and email it would have helped, people may resent having to buy stamps and an envelope.
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Post by jungleboogie on Jun 1, 2018 12:39:31 GMT
For GDPR, surely the option should be to return if you don't want to be contacted, and if you are happy, leave as is. That's certainly how other companies have approached it, and saves the hassle of sending a form back!
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Post by Deleted on Jun 1, 2018 13:18:16 GMT
For GDPR, surely the option should be to return if you don't want to be contacted, and if you are happy, leave as is. That's certainly how other companies have approached it, and saves the hassle of sending a form back! Helpliner sells envelopes for a living.  |
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Post by battman on Jun 1, 2018 13:26:43 GMT
In order to comply with a change in regulations , we have recently sent a form to all Helpline members for completion. To date returns have been a bit disappointing so we would ask all our members to return their form as soon as possible to avoid the need for further reminders. As long as you already have the explicit permission of the customer to contact them by mail (or whatever), and I assume you do, and you don't change the way you contact them, or use a method that that they have not given explicit permission for, then you don't need anything signed. |
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Post by knowall on Jun 1, 2018 16:18:44 GMT
For GDPR, surely the option should be to return if you don't want to be contacted, and if you are happy, leave as is. That's certainly how other companies have approached it, and saves the hassle of sending a form back! Helpliner sells envelopes for a living. brilliant - best quote of the week - did make I larf  |
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Post by Severncider on Jun 1, 2018 16:35:10 GMT
On about GDPR, did everyone get a letter or email from BRFC about this?
I do not, despite Tom Gorringe telling me that everyone was informed, provided the club had the correct email address. Clair has confirmed that the club have my correct email address, so has anyone NOT received the appropriate notification. I have asked a few Gasheads and they all say they have received nothing.
I also do not get the weekly newsletter so that concerns me that we are not getting our message across to everyone.
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Post by Topper Gas on Jun 1, 2018 16:47:41 GMT
On about GDPR, did everyone get a letter or email from BRFC about this? I do not, despite Tom Gorringe telling me that everyone was informed, provided the club had the correct email address. Clair has confirmed that the club have my correct email address, so has anyone NOT received the appropriate notification. I have asked a few Gasheads and they all say they have received nothing. I also do not get the weekly newsletter so that concerns me that we are not getting our message across to everyone. See the post above if the club already have our consent to contact us they don't need to ask us again, if they haven't got our consent then they can't contact us to ask for it, whether correctly, or just by accident, the club seem to have taken the right action on this occasion. It seems Helpiner needs to check the GDPR rules as he could be breaking the law or needlessly sending out letters. |
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Post by Deleted on Jun 1, 2018 16:51:20 GMT
On about GDPR, did everyone get a letter or email from BRFC about this? I do not, despite Tom Gorringe telling me that everyone was informed, provided the club had the correct email address. Clair has confirmed that the club have my correct email address, so has anyone NOT received the appropriate notification. I have asked a few Gasheads and they all say they have received nothing. I also do not get the weekly newsletter so that concerns me that we are not getting our message across to everyone. I've been getting the weekly newsletter since i bought our season tickets. Don't recall anything about GDPR though. |
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Post by bornagain04 on Jun 1, 2018 17:12:56 GMT
On about GDPR, did everyone get a letter or email from BRFC about this? I do not, despite Tom Gorringe telling me that everyone was informed, provided the club had the correct email address. Clair has confirmed that the club have my correct email address, so has anyone NOT received the appropriate notification. I have asked a few Gasheads and they all say they have received nothing. I also do not get the weekly newsletter so that concerns me that we are not getting our message across to everyone. I got mine on the 23rd May via email. |
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Post by Henbury Gas on Jun 1, 2018 17:15:52 GMT
For GDPR, surely the option should be to return if you don't want to be contacted, and if you are happy, leave as is. That's certainly how other companies have approached it, and saves the hassle of sending a form back! Helpliner sells envelopes for a living. He also works tirelessly for the club for many years at great cost to himself in time for free... How many on here can say that Holmes ? |
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Post by legas on Jun 1, 2018 18:33:38 GMT
I was going to start a thread on this myself. Having been bombarded with emails from various companies where I had to click on a link to either stay or leave their mailing list, I did laugh to myself when the helpline letter came through, where I needed to fill in a slip by hand, cut it off, buy an envelope and stamp and then send it by post ... typical Rovers I thought (other friends I told found it hilarious).
On a serious note though, why can’t the helpline people start sorting a database of email addresses? New joiners could be asked to give theirs while existing members could be asked. Would surely save time and money in the future?
P.S. I will return my slip soon.
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Post by Henbury Gas on Jun 1, 2018 18:35:34 GMT
I was going to start a thread on this myself. Having been bombarded with emails from various companies where I had to click on a link to either stay or leave their mailing list, I did laugh to myself when the helpline letter came through, where I needed to fill in a slip by hand, cut it off, buy an envelope and stamp and then send it by post ... typical Rovers I thought (other friends I told found it hilarious). On a serious note though, why can’t the helpline people start sorting a database of email addresses? New joiners could be asked to give theirs while existing members could be asked. Would surely save time and money in the future? P.S. I will return my slip soon. You do know who runs the helpline don't you ? |
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Post by legas on Jun 1, 2018 18:37:30 GMT
I was going to start a thread on this myself. Having been bombarded with emails from various companies where I had to click on a link to either stay or leave their mailing list, I did laugh to myself when the helpline letter came through, where I needed to fill in a slip by hand, cut it off, buy an envelope and stamp and then send it by post ... typical Rovers I thought (other friends I told found it hilarious). On a serious note though, why can’t the helpline people start sorting a database of email addresses? New joiners could be asked to give theirs while existing members could be asked. Would surely save time and money in the future? P.S. I will return my slip soon. You do know who runs the helpline don't you ? No idea - hope I’ve not caused offence?! |
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Post by Henbury Gas on Jun 1, 2018 18:41:39 GMT
You do know who runs the helpline don't you ? No idea - hope I’ve not caused offence?! The helpline is run by Martyn and his good lady wife using their own computer system, which is well maintained by a excellent computer company based in Bristol  Not sure they are using the latest technological advancements when comes to electronic communications |
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Post by gregsy on Jun 1, 2018 19:27:19 GMT
GDPR means 'general data protection regulation' for those like myself who won't have a clue what it means until looking it up  |
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Post by legas on Jun 1, 2018 20:14:21 GMT
No idea - hope I’ve not caused offence?! The helpline is run by Martyn and his good lady wife using their own computer system, which is well maintained by a excellent computer company based in Bristol Not sure they are using the latest technological advancements when comes to electronic communications Oh, I see. I do admire those who give up their time for the cause. More than I’m able to do. Do you know an excellent computer company then? |
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Post by Deleted on Jun 1, 2018 20:32:01 GMT
On about GDPR, did everyone get a letter or email from BRFC about this? I do not, despite Tom Gorringe telling me that everyone was informed, provided the club had the correct email address. Clair has confirmed that the club have my correct email address, so has anyone NOT received the appropriate notification. I have asked a few Gasheads and they all say they have received nothing. I also do not get the weekly newsletter so that concerns me that we are not getting our message across to everyone. Received email 23rd May 1520. Given the option of wanting to be kept informed or not contacted. Simply had to click on the option required. A very clear and easy to understand email. |
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Post by gregsy on Jun 1, 2018 20:37:40 GMT
On about GDPR, did everyone get a letter or email from BRFC about this? I do not, despite Tom Gorringe telling me that everyone was informed, provided the club had the correct email address. Clair has confirmed that the club have my correct email address, so has anyone NOT received the appropriate notification. I have asked a few Gasheads and they all say they have received nothing. I also do not get the weekly newsletter so that concerns me that we are not getting our message across to everyone. Received email 23rd May 1520. Given the option of wanting to be kept informed or not contacted. Simply had to click on the option required. A very clear and easy to understand email. You received your email in 1520? I knew you were old but not that old.... I take it you were buying your computer's from henburygas back then? |
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Post by Severncider on Jun 1, 2018 22:18:52 GMT
On about GDPR, did everyone get a letter or email from BRFC about this? I do not, despite Tom Gorringe telling me that everyone was informed, provided the club had the correct email address. Clair has confirmed that the club have my correct email address, so has anyone NOT received the appropriate notification. I have asked a few Gasheads and they all say they have received nothing. I also do not get the weekly newsletter so that concerns me that we are not getting our message across to everyone. Received email 23rd May 1520. Given the option of wanting to be kept informed or not contacted. Simply had to click on the option required. A very clear and easy to understand email. Definitely no email from BRFC on 23rd May. Had emails about GDPR from Avis, Heathrow Airport, Samsung and Transport for London on that day. |
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