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Post by oldsage on Jun 26, 2020 14:40:58 GMT
Disappointed that today being the last day for ST refund I have not had mine.
So I'm well aware that we had the email circulation giving details of refunds available, 10th June. That an email to each supporter would be sent with a refund survey. In all fairness just waited without concern until I realised that my mate had his a week ago. So I checked my BRFC account to check my details. No problem there. Contacted the season ticket refund site, have had an acknowledgment and was told I would be contacted.
So it seems now that that any option I had for the refund is irrelevant. Sorry Rovers my plan for a new ST is fading.
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Post by jongas1 on Jun 26, 2020 14:44:43 GMT
Email Tom Gorringe or Clare, they will sort I’m sure
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Post by A Source (aka Angry Badger) on Jun 26, 2020 15:04:15 GMT
Today was the cut off day to let them know what people wanted to do with last seasons over payment. They will then issue the refunds. This was one of the reasons that the lower fee renewal deadline was extended so that the refund would be available first
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Post by wilkimania on Jun 26, 2020 15:06:36 GMT
Didn't the survey say they hoped to have it out by mid-July or did I imagine that?
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Post by peterparker on Jun 26, 2020 15:06:55 GMT
Disappointed that today being the last day for ST refund I have not had mine. So I'm well aware that we had the email circulation giving details of refunds available, 10th June. That an email to each supporter would be sent with a refund survey. In all fairness just waited without concern until I realised that my mate had his a week ago. So I checked my BRFC account to check my details. No problem there. Contacted the season ticket refund site, have had an acknowledgment and was told I would be contacted. So it seems now that that any option I had for the refund is irrelevant. Sorry Rovers my plan for a new ST is fading.
The extension to the deadline allows enough time for refund surveys to be processed, and discounts to be allocated to season ticket holders looking to use their refund towards the price of a 2020/21 season ticket.
Supporters who have selected this option will be contacted via the email that their Season Ticket is linked to, when the refund has been processed, so they can purchase their ticket for the next campaign. It is important that those who have opted for the discount do not purchase a season ticket before the discount is processed if you want the discount to be taken off the purchase.
Any supporters who have changed their email address or don’t think they have one on our system, please log into your account on our ticketing system here. If your season ticket isn’t currently linked to your account, please email SeasonTicketEnquiries@Bristolrovers.co.uk. The deadline for refund claims is Friday 16th June.
We hope that this additional deadline extension will provide more supporters with the chance to secure their season ticket at current prices. We are thankful to every supporter who purchases a ticket in these difficult times.
To apply to finance the purchase of a 2020/21 Season Ticket with 'Premium Credit' please click HERE. If you purchased a season ticket for the 2019/20 season through 'Premium Credit', it will auto-renew for the 2020/21 campaign. If you don't wish to renew, you can opt-out.
If you asked for cash refund, the email did say it would happen in July |
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Post by alanrg on Jun 26, 2020 15:09:08 GMT
U can not please everyone yet another moaner on the forum
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Post by titchthephot on Jun 26, 2020 15:09:43 GMT
I've not received an email from the club but I have emailed them twice and left a message on their answer machine...no reply to anything. Slightly peeved by this. I will try to phone them again and maybe send another email but I really shouldn't have to.
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Post by spiess1 on Jun 26, 2020 15:44:00 GMT
U can not please everyone yet another moaner on the forum More old than sage, I fancy, is our oldsage. |
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Post by o2o2bo2ba on Jun 26, 2020 16:30:03 GMT
I've not received an email from the club but I have emailed them twice and left a message on their answer machine...no reply to anything. Slightly peeved by this. I will try to phone them again and maybe send another email but I really shouldn't have to. When you say you email the club, it depends if your mail is being picked up. Have you sent to: clare@bristolrovers.co.uk ? Also, no refund of anything until next month at the earliest as stated in email and o s news. |
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Post by chilly1883 on Jun 26, 2020 18:15:42 GMT
I've not received an email from the club but I have emailed them twice and left a message on their answer machine...no reply to anything. Slightly peeved by this. I will try to phone them again and maybe send another email but I really shouldn't have to. I’ve had the same, Rovers called me last Saturday, to answer a question I had, I buy three season tickets, but had only been given a refund on mine?. They asked for another email address. Heard nothing since?? |
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Post by titchthephot on Jun 26, 2020 18:42:02 GMT
I've not received an email from the club but I have emailed them twice and left a message on their answer machine...no reply to anything. Slightly peeved by this. I will try to phone them again and maybe send another email but I really shouldn't have to. When you say you email the club, it depends if your mail is being picked up. Have you sent to: clare@bristolrovers.co.uk ? Also, no refund of anything until next month at the earliest as stated in email and o s news. Thanks, I'll email her and see what happens. |
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Post by wysemangas on Jun 26, 2020 19:01:41 GMT
Ive phoned a few times, just the answer machine stating they will get back to you, nothing yet. Emailed Clare who promptly replied she will get back if you have left your details and the deadline has been extended to 16th July.
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Post by ineedgas on Jun 26, 2020 19:36:45 GMT
Me too tryed phoning no answer, e mailed numerous times still no luck looks like I've donated the money to the academy
Would of been nice to have a choice
But I have next season
Never mind
It's my choice
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Deleted Member
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Post by Deleted on Jun 26, 2020 20:26:56 GMT
Good old Clare. Kev if your reading this your punching mate.
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Post by seanclevedongas on Jun 26, 2020 20:44:43 GMT
16th July is a Thursday???
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Post by ineedgas on Jun 27, 2020 12:35:08 GMT
clare@bristolrovers.co.uk
Worked a treat refund sorted.
Even helped me out on a Saturday what a diamond thanks Clare
renewing season ticket for next season now, when ever that might be 👍
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Post by skin01 on Jun 27, 2020 14:55:39 GMT
I didn't get the email.
Phoned Clare left a message.
She phoed back within the hour and was brilliant.
Renewed 2 season tickets and got email later that day donated refund to the academy
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Post by lpgas1 on Jun 27, 2020 15:56:39 GMT
I sent an email yesterday and they returned it straight away. Closed today I think
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Post by A Source (aka Angry Badger) on Jun 27, 2020 16:43:57 GMT
So if you had the original email and replied some time ago you just have to wait and hope but if you message Clare she'll sort straight away.
Makes the system look crap if Clare can overide the whole process. Hats off to her but the poor lady may implode if she suddenly gets every ST holder emailing her as that seems to be the way to sort things
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Post by Bourne End Gas on Jun 27, 2020 21:41:32 GMT
Just watched Holloway on Quest and he said not one season ticket holder had taken up the offer of a refund , fair play to Grimsby fans they have also raised over £120,000 for the club ! I know times are difficult so fair play to our season ticket holders who waived a refund but also understand why others have taken up the refund offer !
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