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Post by Jester on Jul 29, 2021 12:50:57 GMT
Sent a message to Tom Gorringe on Tuesday asking about this after Ticketmaster said they were "waiting for the club". He said "Ticketmaster are setting this up at present and refunds will be processed very shortly". In other words 'You can wait for a while until we decide when to let you have your money back and then wait another five days until we put it back on your card'.
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Deleted
Deleted Member
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Post by Deleted on Jul 29, 2021 14:15:48 GMT
Sent a message to Tom Gorringe on Tuesday asking about this after Ticketmaster said they were "waiting for the club". He said "Ticketmaster are setting this up at present and refunds will be processed very shortly". In other words 'You can wait for a while until we decide when to let you have your money back and then wait another five days until we put it back on your card'. They should have been able to offer near immediate refunds since it was obviously a cancellation not a postponement. I was always concerned when ticketing was outsourced to ticketmaster. I’m not at all confident that they will send me my season ticket before the season starts.
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Post by Jester on Jul 29, 2021 14:24:15 GMT
Sent a message to Tom Gorringe on Tuesday asking about this after Ticketmaster said they were "waiting for the club". He said "Ticketmaster are setting this up at present and refunds will be processed very shortly". In other words 'You can wait for a while until we decide when to let you have your money back and then wait another five days until we put it back on your card'. They should have been able to offer near immediate refunds since it was obviously a cancellation not a postponement. I was always concerned when ticketing was outsourced to ticketmaster. I’m not at all confident that they will send me my season ticket before the season starts. That was the point that I made to Tom, but it seems that it is a case of left hand and right hand and if they each say they are waiting for each other, they can manage to keep our money for as long as possible!! I also made a comment about it being symptomatic of the way the club is going and that they were losing the faith of the fans, but there was no reaction to that.
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bluey
Youth Team
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Post by bluey on Jul 29, 2021 14:30:30 GMT
I am also disappointed that I have not received my refund yet as I bought 3 tickets and then today I obviously had to pay again for Mansfield tickets. I hope it won't take much longer I would have thought it was an easy process and should be back in the account by Friday at the latest. I suppose we could make a claim via the credit card company if it takes much longer.
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Post by gasandelectricity on Jul 29, 2021 16:08:49 GMT
Not convinced by the outsourcing of tickets and merch. Was it really that hard for us to do this in house?
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Deleted
Deleted Member
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Post by Deleted on Jul 29, 2021 17:00:41 GMT
Email received from ticketmaster- refunds have been released and should be received in 3-5 days.
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