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Post by seanclevedongas on Aug 4, 2022 9:50:57 GMT
This line has been added to the statement after the line "We have had assurances......." "We'd also like to apologise for any inconvenience caused on the day and express our thanks to supporters for their patience and assistance".
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Post by rusho'gas on Aug 4, 2022 10:10:37 GMT
The club clearly monitor this site and actively respond when necessary, fair play.
As a percentage, I wonder how many were inconvenienced on Saturday, would be interesting if the club analysed and advised.
I don't know anyone that had issues gaining access, albeit a small proportion.
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Post by seanclevedongas on Aug 4, 2022 10:14:36 GMT
The club clearly monitor this site and actively respond when necessary, fair play. As a percentage, I wonder how many were inconvenienced on Saturday, would be interesting if the club analysed and advised. I don't know anyone that had issues gaining access, albeit a small proportion. I had no issues but the guy I travel to the game with did so from us that is 50%
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Tickets
Aug 4, 2022 10:42:00 GMT
via mobile
Post by gashead99 on Aug 4, 2022 10:42:00 GMT
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Post by keygas on Aug 4, 2022 10:53:28 GMT
The club clearly monitor this site and actively respond when necessary, fair play. As a percentage, I wonder how many were inconvenienced on Saturday, would be interesting if the club analysed and advised. I don't know anyone that had issues gaining access, albeit a small proportion. I had no issues but the guy I travel to the game with did so from us that is 50% By the size of the queue at the ticket office at 2.15 I would say that it was a large number & myself & my son who’s tickets didn’t work would have joined them if wasn’t for the fact I had printed off the e-tickets just in case. Just hope the club sort it out for the Oxford game as it’s not fair for fans to take out their frustrations at people manning the turnstiles & the ticket office for a failure somewhere of not reactivating everyone’s season ticket card before the start of the season.
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Tickets
Aug 4, 2022 11:01:19 GMT
via mobile
Post by dudelebowski on Aug 4, 2022 11:01:19 GMT
Had the emailed ticket but also took my card just in case. E-ticket worked like a charm no problem.
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Tickets
Aug 4, 2022 11:14:54 GMT
via mobile
Post by nickchippenhamgas on Aug 4, 2022 11:14:54 GMT
My e-ticket worked fine (season ticket for the first time in 10 years) To me it seems obvious ST holders should be given both physical ticket and the ability to upload a e-ticket if you should want to on a match by match basis (incase you leave your card at home)
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pirate
Forum Legend
Posts: 18,711
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Post by pirate on Aug 4, 2022 11:20:32 GMT
This line has been added to the statement after the line "We have had assurances......." "We'd also like to apologise for any inconvenience caused on the day and express our thanks to supporters for their patience and assistance". Amazing that they had to add in the apology line AFTER the statement was issued.
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Post by aghast on Aug 4, 2022 11:42:48 GMT
I assume whoever wrote the first draft didn't include an apology because the club felt it was not their fault.
However one was clearly due because the club chose the third party who cocked it up and inconvenienced many fans.
Anyway, it's done now so that's fine.
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Post by Kingswood Polak on Aug 4, 2022 12:41:23 GMT
Unbelievable they haven’t apologised to fans in that statement. We keep shooting our selves in the foot don’t we! Not very Bright to omit an apology to fans for this fiasco. I see what you did there 😂
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Post by hollyhillgas on Aug 4, 2022 13:10:10 GMT
I didn't see the online statement, I might have if it had been emailed to me. I called in at the Mem this morning. ( There a large police exercise taking place in the carpark) At the shop I was told that it would all be sorted for Oxford, and that I would have the option of an Eticket. I asked when would I get the email about the Eticket, and was told not yet.
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Post by bluebiro on Aug 4, 2022 13:17:57 GMT
Sales does seem to be one almighty weak link in trying to push the club forward.
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Post by stillstanding on Aug 4, 2022 13:30:39 GMT
I queued from 1.30 to 2.20 because my season card had not been activated as had been promised. I'd estimate there were a couple of hundred of people in the queue, tbh it was all very good humoured, lots of chat but no aggro of any kind that I saw.
I felt sorry for the staff in the ticket office who were clearly under a lot of pressure despite which they were being really helpful doing their best to get everyone into the ground. Frankly I think they should get an award for having to put up with it.
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Post by nsblue on Aug 4, 2022 17:00:43 GMT
Sounds as though several clubs had ticketing issues at the weekend. Whether all or any are with Ticketmaster I do not know. Rotherham sounds like they had the worst of the problems with several hundred missing the first 20 minutes - technology eh!
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Post by Tilly's Thighs on Aug 4, 2022 17:06:39 GMT
I assume whoever wrote the first draft didn't include an apology because the club felt it was not their fault. However one was clearly due because the club chose the third party who cocked it up and inconvenienced many fans. Anyway, it's done now so that's fine. Surely, if your customers have been inconvenienced whilst trying to access a service you provide, it is good business practice to apologise - regardless of where the fault lies? Fine to explain that it was beyond your control, I still think an apology should have been included - it was the club entered into contracts with these companies who did not deliver on Saturday.
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Post by keygas on Aug 4, 2022 17:09:10 GMT
Sounds as though several clubs had ticketing issues at the weekend. Whether all or any are with Ticketmaster I do not know. Rotherham sounds like they had the worst of the problems with several hundred missing the first 20 minutes - technology eh! Wish someone would come up with an idea of just turning up & handing cash to the turnstile operator, buts that’s probably way in the future.
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Post by aghast on Aug 4, 2022 18:58:01 GMT
I assume whoever wrote the first draft didn't include an apology because the club felt it was not their fault. However one was clearly due because the club chose the third party who cocked it up and inconvenienced many fans. Anyway, it's done now so that's fine. Surely, if your customers have been inconvenienced whilst trying to access a service you provide, it is good business practice to apologise - regardless of where the fault lies? Fine to explain that it was beyond your control, I still think an apology should have been included - it was the club entered into contracts with these companies who did not deliver on Saturday. Well that's what I was also trying to say. Somebody, wrongly, felt the club had nothing to apologise for when in fact they did, and somebody else must have had a quiet word and got the statement changed. So what it now says is ok. Assuming they put it right in future.
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Post by Tilly's Thighs on Aug 4, 2022 19:14:21 GMT
Surely, if your customers have been inconvenienced whilst trying to access a service you provide, it is good business practice to apologise - regardless of where the fault lies? Fine to explain that it was beyond your control, I still think an apology should have been included - it was the club entered into contracts with these companies who did not deliver on Saturday. Well that's what I was also trying to say. Somebody, wrongly, felt the club had nothing to apologise for when in fact they did, and somebody else must have had a quiet word and got the statement changed. So what it now says is ok. Assuming they put it right in future. Sorry - gotcha! One day they'll get it right first time.
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Post by Topper Gas on Aug 4, 2022 19:25:43 GMT
I didn't see the online statement, I might have if it had been emailed to me. I called in at the Mem this morning. ( There a large police exercise taking place in the carpark) At the shop I was told that it would all be sorted for Oxford, and that I would have the option of an Eticket. I asked when would I get the email about the Eticket, and was told not yet. It's the f'ing e-tickets causing the issues, we had no issues last season when we didn't have the e-ticket options. Instead of asking West Ham perhaps we should really have asked Bath City for advice as they probably have a similar, antiquated, ticket system.
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Post by gasandelectricity on Aug 4, 2022 19:34:49 GMT
I didn't see the online statement, I might have if it had been emailed to me. I called in at the Mem this morning. ( There a large police exercise taking place in the carpark) At the shop I was told that it would all be sorted for Oxford, and that I would have the option of an Eticket. I asked when would I get the email about the Eticket, and was told not yet. It's the f'ing e-tickets causing the issues, we had no issues last season when we didn't have the e-ticket options. Instead of asking West Ham perhaps we should really have asked Bath City for advice as they probably have a similar, antiquated, ticket system. Was it not a disaster first game around last year too with it being Ticketmaster? Pretty sure they’re the problem here.
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