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Post by Dr Gas on Jan 21, 2024 13:36:50 GMT
Has anyone else experienced problems with the Pirates Pot lottery?
I received my welcome pack but there were no draw numbers advised to me. I sent an e-mail mentioning this, on 21st December, by replying to an earlier message I had received from Graham Lancashire, the administrator.
I did not receive a reply or even an acknowledgement. I waited until 9th January, to allow for the Christmas/new year break, before sending another e-mail chasing the courtesy of a response.
I opined that the lottery was being poorly run and that I did not even trust that I actually had any numbers entered into the draws.
On 15th January, I had still not received any response from the lottery, so I e-mailed them again asking for my membership to be cancelled and for any monies taken to that date to be refunded, as I was not satisfied that I had any entries in the draws.
As you may have gathered, my patience has been worn thin by the abysmal lack of response, so on 17th January, I e-mailed Pete Weymouth, the Supporters' Liaison Officer. I copied him in with the previous e-mails I had sent to the lottery and advised him that it was only my (seemingly misplaced) loyalty after supporting Rovers for over 60 years that had stopped me taking the matter up with the Gambling Commission.
I am still awaiting a response/acknowledgement. However, I have cancelled my DDI and have decided that if I do not receive a response by the end of Monday, I will be complaining to the Gambling Commission.
I was wondering, if anyone else has had the same experience as me, or similar?
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Post by smudge1 on Jan 21, 2024 13:47:02 GMT
I tried to contact Pete about something the other week his out of office stated that he was not available indicating he was not working (ill possibly?) giving other E mail addresses to contact.
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Post by Dr Gas on Jan 21, 2024 13:52:27 GMT
Thanks for the update, Smudge.
I did wonder if he may have been on holiday or, as you say may be off work for another reason, as I have dealt with him in the past and found him very efficient. However, I did not even receive alternative contact details. Hence my patience wearing so thin.
I hope he is OK and do wonder if he has been worn down by trying to deal with the number of such complaints as mine.
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Post by smudge1 on Jan 21, 2024 14:05:27 GMT
That was my thinking to, Dr Gas
I knew he did suffer illness previously, and I too, found him very efficient. Try contacting Clare at the ticket office, she is who answered my query?
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Post by keygas on Jan 21, 2024 14:07:10 GMT
Thanks for the update, Smudge. I did wonder if he may have been on holiday or, as you say may be off work for another reason, as I have dealt with him in the past and found him very efficient. However, I did not even receive alternative contact details. Hence my patience wearing so thin. I hope he is OK and do wonder if he has been worn down by trying to deal with the number of such complaints as mine. Try contacting Clare McDonage @ clare@bristolrovers.co.uk & explain your problem, she’s the one person who has been at the club for years & usually able to sort out fans issues or give you the right contact to deal with your request. |
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Post by Beer Baron on Jan 21, 2024 14:42:18 GMT
I only signed up as I stopped buying 50/50 tickets since the club stopped accepting money, never won anything with 50/50 either but happy to support the academy.
I'm pretty sure the Pirates Pot was outsourced (Gorringe special) though I never read my welcome pack, are there any details for the company listed?
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Post by BrightonGas on Jan 21, 2024 14:47:26 GMT
Has anyone else experienced problems with the Pirates Pot lottery? I received my welcome pack but there were no draw numbers advised to me. I sent an e-mail mentioning this, on 21st December, by replying to an earlier message I had received from Graham Lancashire, the administrator. I did not receive a reply or even an acknowledgement. I waited until 9th January, to allow for the Christmas/new year break, before sending another e-mail chasing the courtesy of a response. I opined that the lottery was being poorly run and that I did not even trust that I actually had any numbers entered into the draws. On 15th January, I had still not received any response from the lottery, so I e-mailed them again asking for my membership to be cancelled and for any monies taken to that date to be refunded, as I was not satisfied that I had any entries in the draws. As you may have gathered, my patience has been worn thin by the abysmal lack of response, so on 17th January, I e-mailed Pete Weymouth, the Supporters' Liaison Officer. I copied him in with the previous e-mails I had sent to the lottery and advised him that it was only my (seemingly misplaced) loyalty after supporting Rovers for over 60 years that had stopped me taking the matter up with the Gambling Commission. I am still awaiting a response/acknowledgement. However, I have cancelled my DDI and have decided that if I do not receive a response by the end of Monday, I will be complaining to the Gambling Commission. I was wondering, if anyone else has had the same experience as me, or similar? Have you tried lottery@bristolrovers.co.uk? As suggested here: |
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Post by Dr Gas on Jan 21, 2024 14:59:01 GMT
I only signed up as I stopped buying 50/50 tickets since the club stopped accepting money, never won anything with 50/50 either but happy to support the academy. I'm pretty sure the Pirates Pot was outsourced (Gorringe special) though I never read my welcome pack, are there any details for the company listed? There is the e-mail address and a phone number. I do not use the phone unless it is unavoidable, due to a hearing problem. The address details are per the club, at the mem. |
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Post by Topper Gas on Jan 21, 2024 15:00:32 GMT
Why just email TG?
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Post by Dr Gas on Jan 21, 2024 15:02:59 GMT
I only signed up as I stopped buying 50/50 tickets since the club stopped accepting money, never won anything with 50/50 either but happy to support the academy. I'm pretty sure the Pirates Pot was outsourced (Gorringe special) though I never read my welcome pack, are there any details for the company listed? There is the e-mail address and a phone number. I do not use the phone unless it is unavoidable, due to a hearing problem. The address details are per the club, at the mem. That is the address I sent three e-mails to regarding this matter, PLUS an earlier one chasing my membership pack. I have had no response/acknowledgement to any of them. |
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pirate
Forum Legend
Posts: 18,520 
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Post by pirate on Jan 21, 2024 15:03:41 GMT
Standards appear to have slipped recently
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Post by Dr Gas on Jan 21, 2024 15:06:51 GMT
Because I had an address for the lottery and did not expect to be so rudely treated/ignored. I should not need/have to use other staff, thereby adding to their workload, because they are more helpful, e.g. Clare, when it is not their remit. |
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Post by Dr Gas on Jan 21, 2024 15:07:43 GMT
Standards appear to have slipped recently I do not think it is so recent. |
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pirate
Forum Legend
Posts: 18,520
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Post by pirate on Jan 21, 2024 15:08:29 GMT
Standards appear to have slipped recently I do not think it is so recent. Got even worse then. Definitely. |
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Post by nsblue on Jan 21, 2024 15:21:34 GMT
No problem with my Pirates Pot, email and letter detailing my number, rules etc and last week a cheque for my win during Week 3
I did sign up on day 1, so they had my details long before the break even number reached so less chance of it getting messed up I suspect
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Post by Topper Gas on Jan 21, 2024 15:55:12 GMT
Because I had an address for the lottery and did not expect to be so rudely treated/ignored. I should not need/have to use other staff, thereby adding to their workload, because they are more helpful, e.g. Clare, when it is not their remit. But you're apparently happy to contact the Gambling Commission? |
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Post by Dr Gas on Jan 21, 2024 16:11:18 GMT
Because I had an address for the lottery and did not expect to be so rudely treated/ignored. I should not need/have to use other staff, thereby adding to their workload, because they are more helpful, e.g. Clare, when it is not their remit. As is your wont, you go off on an unnecessary tangent. As I have done for many years now, I will ignore your future drivel. |
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Post by Dr Gas on Jan 21, 2024 16:12:03 GMT
No problem with my Pirates Pot, email and letter detailing my number, rules etc and last week a cheque for my win during Week 3 I did sign up on day 1, so they had my details long before the break even number reached so less chance of it getting messed up I suspect Not so, apparently, I signed up within the first week or so. |
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Post by horfield on Jan 21, 2024 20:29:20 GMT
Pete Weymouth is off sick with stress poor guy. The reason, down to carrying the can for the Norwich City FA Cup replay ticket fiasco. Thrown under a bus by the out sourcing specialist.
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Post by gasify on Jan 21, 2024 21:23:20 GMT
Pete Weymouth is off sick with stress poor guy. The reason, down to carrying the can for the Norwich City FA Cup replay ticket fiasco. Thrown under a bus by the out sourcing specialist. Was he responsible for it? |
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