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Post by LJG on May 5, 2015 8:39:46 GMT
Trying to get some for a mate using his ST but it's not accepting the details. Says surname not recognised. It's 100% correct though and the Post Code (no spaces) but it's just not accepting it. Welcome to Hell.
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Post by richardstad on May 5, 2015 8:39:51 GMT
Did you get a row number as I don't want to sit on row 1 for £40? Yes row 27, think it's pot luck. If you don't like row try again maybe although could be risky and may not let you go in again??
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Post by ilfracombegas on May 5, 2015 8:41:53 GMT
They must be selling rapidly at the moment as I was lucky to get Block 143 row 12, and someone who booked less than two minutes after me got row 20
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Post by Deleted on May 5, 2015 8:47:45 GMT
Got our tickets on-line no problem and in block of choice 128 !
Use the link on Rovers OS
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Post by RD on May 5, 2015 8:52:39 GMT
Got our tickets on-line no problem and in block of choice 128 ! Use the link on Rovers OS its not the link thats the problem unfortunately. its the database.
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Post by althepirate on May 5, 2015 8:56:41 GMT
Got our tickets on-line no problem and in block of choice 128 ! Use the link on Rovers OS Used that link, but we have two season tickets and three non so there is only a box for one ST holder is that correct?
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Post by RD on May 5, 2015 9:01:55 GMT
What I can't understand, is why when you phone, you don't even get placed in a queue. You just get an engaged town for a bit and then it hangs up.
******* shambles.
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Post by I Voted For Kodos on May 5, 2015 9:03:03 GMT
If its an issue with the database, surely contacting the club is the best thing to do. Its probably something like a misspelling in their database thats preventing you buying. Check with the club if you are on their database and if the details are correct.
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Post by Deleted on May 5, 2015 9:03:07 GMT
Got our tickets on-line no problem and in block of choice 128 ! Use the link on Rovers OS Used that link, but we have two season tickets and three non so there is only a box for one ST holder is that correct? If you put the two season ticket holders details in the first two boxes that should work for 5 tickets
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Post by Rovers 12th Man on May 5, 2015 9:04:48 GMT
In hoping to get 12 tickets in a bit using 3 season tickets. Not looking forward to it after reading the comments on here...
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Post by RD on May 5, 2015 9:07:39 GMT
If its an issue with the database, surely contacting the club is the best thing to do. Its probably something like a misspelling in their database thats preventing you buying. Check with the club if you are on their database and if the details are correct. Good idea. Engaged tho unfortunately
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Post by Raj Gas on May 5, 2015 9:09:18 GMT
Trying to get some for a mate using his ST but it's not accepting the details. Says surname not recognised. It's 100% correct though and the Post Code (no spaces) but it's just not accepting it. Mine wouldn't work either until I put in Capital first letter of surname then small letters!!
Don't know if that helps you RD
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Post by althepirate on May 5, 2015 9:10:11 GMT
Used that link, but we have two season tickets and three non so there is only a box for one ST holder is that correct? If you put the two season ticket holders details in the first two boxes that should work for 5 tickets Thanks, GHB I will try that
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Post by RD on May 5, 2015 9:11:27 GMT
Trying to get some for a mate using his ST but it's not accepting the details. Says surname not recognised. It's 100% correct though and the Post Code (no spaces) but it's just not accepting it. Mine wouldn't work either until I put in Capital first letter of surname then small letters!!
Don't know if that helps you RD
Great suggestion but just tried and didn't work either
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Post by Centenary Gas on May 5, 2015 9:12:27 GMT
Put my name in with no capital letters and it worked, lets me have 12 in cat 1 or 16 in cat 2...
Waiting until the higher tiers become available
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Post by RD on May 5, 2015 9:13:06 GMT
Club shop not answering phone unfortunately
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Post by Deleted on May 5, 2015 9:18:12 GMT
Sorry, we could not find details for Surname **********
Feck off. Please, just feck off.
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Post by baggins on May 5, 2015 9:18:48 GMT
I bought 4 and although 2 live at different addresses, I put my surname and postcode in all 4 boxes. Just in case that helps some.
Bags.
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Post by BishopstonBRFC on May 5, 2015 9:20:28 GMT
yesssssssssssssss sorted NO SPACES in postcode needed Just out of interest, did it only give you the option of block 128? On mobile site it doesn't let you choose. Switch to desktop.
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Post by RD on May 5, 2015 9:26:54 GMT
Have tried everything now. Upper case, lower case, most likely spelling mistakes.... you name it. No joy at all.
Got through to the club eventually and told I couldn't buy tickets online. Told them this was not the case.
Then asked if they could check the database for me. "No computer, just a phone". Why no computer? That's on the shop floor. Ok, well go and use it please. No, sorry. Ok, well can you get someone else to do it? No. Why not? Too busy selling merchandise. Ok, well can I effectively be the next customer after the one they are currently serving? No. Ok, well can you pass my details on and get a member of staff to check the computer for me when they next have chance? Sighs loudly, I can try but won't make any promises.
Raging doesn't come close.
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