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Post by marcusbrowning4 on Jul 28, 2016 6:26:38 GMT
hi has anyone who have filled out the forms for the U11 free tickets with a full paying adult season ticket received their membership cards yet? I sent all my info off weeks ago I've emailed Clare & had no reply either?  ? |
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Post by Hugo the Elder on Jul 28, 2016 6:33:18 GMT
I filled out all the forms, my ST finance application form and photo ID and put it all in the envelope provided and sent it back.
For some unknown reason they discarded all the stuff I sent and only processed the ST application.
I had to fill out all the forms again, take another photo and resend it. It was a proper pain.
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Post by Deleted on Jul 28, 2016 6:33:55 GMT
If Claire isn't in that office, the whole operation grinds to a halt.
I'm sure you'll get the card before the first game.
I went to renew my kids memberships last week, thinking I could just pay and reactivate but oh no! I need another set of photos, fill out the paperwork again and prove their ages again.
So due to the club's inability to utilise basic computer programs like MS office, I will have to renew next season instead.
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Post by marcusbrowning4 on Jul 28, 2016 7:26:07 GMT
absolute ball ache!!! my season ticket is for the south stand so I need the membership cards ASAP so I can guarantee 3 seats together!!!! going to have to give them a call I think...give her a nudge!!!! just not good enough
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Post by Hugo the Elder on Jul 28, 2016 7:41:13 GMT
absolute ball ache!!! my season ticket is for the south stand so I need the membership cards ASAP so I can guarantee 3 seats together!!!! going to have to give them a call I think...give her a nudge!!!! just not good enough If you filled out the ST application and put the seat numbers you wanted you might be alright. I did that and they processed my ST applications and then just held them back while I sent the Young Pirates paperwork a second time. That may have only been possible because we were already ST holders renewing though. Also, I agree with Simon. Whatever they are paying Claire it won't be enough. |
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Post by jungleboogie on Jul 28, 2016 7:48:48 GMT
My sons card come through all ok in advance of my season ticket turning up as had to wait for that as paid on finance.
To be honest, still not 100% sure how it works, do I have to get a free ticket from the ticket office each match, or just flash the card when he's going in with me?
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Post by Hugo the Elder on Jul 28, 2016 7:58:23 GMT
My sons card come through all ok in advance of my season ticket turning up as had to wait for that as paid on finance. To be honest, still not 100% sure how it works, do I have to get a free ticket from the ticket office each match, or just flash the card when he's going in with me? You have to pre book tickets and either have them posted or collect them from the portacabin by the Mem gates on the day. |
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Post by jungleboogie on Jul 28, 2016 8:01:25 GMT
My sons card come through all ok in advance of my season ticket turning up as had to wait for that as paid on finance. To be honest, still not 100% sure how it works, do I have to get a free ticket from the ticket office each match, or just flash the card when he's going in with me? You have to pre book tickets and either have them posted or collect them from the portacabin by the Mem gates on the day. Ahh right, best crack on and give them a call to get some tickets ready for the season!! |
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Post by simon1883 on Jul 28, 2016 8:08:35 GMT
My sons card come through all ok in advance of my season ticket turning up as had to wait for that as paid on finance. To be honest, still not 100% sure how it works, do I have to get a free ticket from the ticket office each match, or just flash the card when he's going in with me? You have to pre book tickets and either have them posted or collect them from the portacabin by the Mem gates on the day. Be warned!! This is a pain in the ARSE process. They will not give out too many in advance as they prefer a full paying customer to be sat in the seat. I tried to book the last 4 home games last season and they said NO. I had to wait. When I went up to do it 3 weeks in advance they had sold all the seat around me! We got moved to the Family terrace and they had the cheek to put on my SEAT ticket that I had an upgrade! They need to set a rule that allows you to collect your U11 tickets up to 2 weeks in advance - after that its your bad for not getting them. Thankfully, my 3 have books this year so it's not going to be a pain... Agree with the Claire comments - the others are miserable, rude and unhelpful. If there is a "next" thing to sort on the list then for me, it's how the club shop is ran and who it employs. |
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Post by jungleboogie on Jul 28, 2016 8:15:20 GMT
My season ticket is in the Family Enc so don't need to worry about seats fortunately.
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Post by Gas Go Marching In on Jul 28, 2016 8:17:13 GMT
Again agree about the shop. I spoke to some bloke when I was renewing my season ticket and he really didn't have a clue.
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Post by lmgas on Jul 28, 2016 14:50:32 GMT
Again agree about the shop. I spoke to some bloke when I was renewing my season ticket and he really didn't have a clue. Agree too. I've worked in retail and now run my own retail business, I'd have no customers if my "customer service skills" were like theirs. I'm afraid they get away with it because they have a captive audience, classic monopoly customer service! Hopefully the new board will get a handle on this as they could definitely improve club revenue if they adopted a professional approach to ticket and merchandise sales. I wonder what the current management of this is, I imagine there is no one with the hands on managerial responsibility, or if there a then they aren't up to it! |
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Post by Jon the Stripe on Jul 28, 2016 15:15:32 GMT
Claire says: Last batch of Under 11's in the post today don't forget that the scheme will end on Friday 5th August so get your youngsters joined up.
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