How many business have three ? paid staff and the rest volunteers to deal with 4000 "customers" for one day of business?
OK only probably 2000 turned up and bought tickets for mates etc but when a usual midweek see max 30 people I think some credit has to go to the staff on the "front line"
Yes, there have to be changes in middle management, but redundancies cost money. Maybe the new oweners are wise enough to let "natural wastage" ocur and then make changes.
I can't recall anyone moaning about the new financial manager, (maybe he is doing a great job??- how do we know??) but I should think he gets paid similar, but actually has to do less than Toni Watola. (like getting press ganged into making public statements when things go t*ts up for example!). I am sure the new man has an easier job to spend extra revenue than having to follow his bosses orders to penny pinch all the time.
Generally, I order or pay for a ticket and 99% everything is fine, the service in the pasty huts is OK (but based on minimum wage, I don't expect the service to be outstanding), the food is ok (actually quite good for football fare), the stewards look bored but then again they only have to do 10mins stewarding per game and actually do it ok - there are far far worse through out the country.
I think it is about expectation. Overall Customer service etc compared to other football clubs, at Rovers is pretty good. teh Teds I know maoin all the time - even in the new stadium many many things have gone wrong.
If you compare staff who need to do a good job in their main jobs to cover their mortgages in other industries, I would say you would expect better. The conference saw friendlier staff cos they love their club and when Rovers turned up it was their big day. If Braintree had 400 away fans every week I don't their staff would be so happy. Overall the club do ok 6/10. I dontl expect miracles, but I would expect 7.5/10 in two years time - evolution!