Bad customer experiences when dealing with the club

I think it's fairly obvious that improvements could be made to the experience of dealing with the club as a customer.

I've created this thread to serve as a log for when people have an experience when dealing with the club that they feel could be improved. My hope would be that someone from the club will read this thread and take action where appropriate.

So I'll kick off with something that just happened that I thought needs re-organising...

I had what I would term a "General Enquiry". Looking at the "contact us" page on the club website, I see a section called "General Enquiries" and a telephone number underneath.

Brilliant - I think to myself - just what I need. So I phone said number, and am asked to listen carefully to the following options. I don't remember them all exactly but was something like...

For club shop press 1
For ticketing enquiries press 2
For hospitality press 3
For bars press 4
For media dept press 5
.
.
.
For General Enquiries press 9

There were two things about this I found absolutely bizarre:

1. Never before have I ever telephoned a company and been presented with a total of TEN options. This needs distilling to a manageable amount. Trying to listen to the options and at the same time think "Is it one I need, or is it six? No it's 9" is not easy for the average person.
2. I phoned a number listed as General Enquiries - so why was General Enquiries option nine in the list? Seems ludicrous to me!

I should balance this by saying the lady with whom I spoke was absolutely lovely, and that part of the experience was very positive.

Now whilst some may feel I'm moaning about nothing, I think small stuff can be important (pie-gate springs to mind!). If your attention to detail during customer interaction is good, you stop looking like an amateur outfit and start looking like you know what you're doing.