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Post by pencoedgas on Nov 6, 2014 6:37:37 GMT
Does anyone know why the club insists on concessions having to buy match day tickets from the ticket office? My pensioner father struggles to walk to the Uplands side of the ground near where he parks without the extra hassle of getting to the other side of the ground to pick up his ticket. I believe it's the same for students as well. Surely the club should be making it easier for people to get into the ground? A stated proof of entitlement should be enough to show at the turnstile, although it is clear to see he's over 65. It's now getting to the stage where he's going to stop coming to games. I know you can pick them up from other outlets before the game but travelling from across the bridge makes this difficult.
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Post by Deleted on Nov 6, 2014 6:45:28 GMT
One fior BSS I would think.
Seems poor though.
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Post by amgas on Nov 6, 2014 7:04:48 GMT
Can the ticket be ordered by phone and posted out ?
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Post by pencoedgas on Nov 6, 2014 7:22:02 GMT
We have done that before but it involves extra cost and negates the concession. Also he waits until match day in the winter to decide if he's going, in case of bad weather conditions. He's not as hardy nowadays. Just seems a shame that the club treats it's elderly loyal supporters without thought. He's been coming to games since his childhood, it's in the family. Even his late father was dispatched to the furnace accompanied by the tune of Goodnight Irene.
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Post by Strange Gas on Nov 6, 2014 8:10:01 GMT
Seems to be policy for anything "non standard" (inc vouchers we just got sent) but worth a challenge to bss, can't see why kids gate can't be all concessions for example. Suspect it's to keep life easy at the turnstiles, one step towards them being automated - then all cash payers would need to queue for ticket before going to turnstile!
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Post by mehewmagic on Nov 6, 2014 13:46:16 GMT
I feel for you.
I strongly suspect it is to make life easier at the turnstiles (imagine trying to check a student card, OAP evidence etc, especially in the dark at winter evening games), although ironically it actually increases the chance of abuse, as someone could use their student card several times and pass cheap tickets on to others.
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Post by pencoedgas on Nov 6, 2014 14:28:40 GMT
I feel for you. I strongly suspect it is to make life easier at the turnstiles (imagine trying to check a student card, OAP evidence etc, especially in the dark at winter evening games), although ironically it actually increases the chance of abuse, as someone could use their student card several times and pass cheap tickets on to others. I'm not sure this would be a problem. A pensioner's bus pass has a photo and so has a student card. This would only be used at a turnstile so could only be used once. if necessary, the club could issue a standard ID card for a small one off fee for pensioners and a seasonal renewal for students, just enough to cover costs. My father has never been asked for proof of age at the ticket office, and when I've collected a bunch of tickets both concessionary and non-concessionary, no ID was needed. Don't forget, when it comes to pensioners, some will look clearly over 65, same as most kids under 16 and will not all need to be checked. Students might require slightly more effort such as a torch but the concessionary turnstile is never particularly busy. Maybe one of the stewards on the turnstile could carry out spot checks before they actually go to pay. This is after all rewarding those who have after all provided years of paying the full price and can't afford to do so now and encouraging those who will go onto pay full price. Must admit, had a chuckle at Strange Gas's thoughts that this might be leading to automated turnstiles. Did he see the expense spared for the Father Christmas Grotto?!! Anyway, now PM'd BSS for his thoughts...
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Post by Deleted on Nov 6, 2014 16:22:08 GMT
I feel for you. I strongly suspect it is to make life easier at the turnstiles (imagine trying to check a student card, OAP evidence etc, especially in the dark at winter evening games), although ironically it actually increases the chance of abuse, as someone could use their student card several times and pass cheap tickets on to others. I'm not sure this would be a problem. A pensioner's bus pass has a photo and so has a student card. This would only be used at a turnstile so could only be used once. if necessary, the club could issue a standard ID card for a small one off fee for pensioners and a seasonal renewal for students, just enough to cover costs. My father has never been asked for proof of age at the ticket office, and when I've collected a bunch of tickets both concessionary and non-concessionary, no ID was needed. Don't forget, when it comes to pensioners, some will look clearly over 65, same as most kids under 16 and will not all need to be checked. Students might require slightly more effort such as a torch but the concessionary turnstile is never particularly busy. Maybe one of the stewards on the turnstile could carry out spot checks before they actually go to pay. This is after all rewarding those who have after all provided years of paying the full price and can't afford to do so now and encouraging those who will go onto pay full price. Must admit, had a chuckle at Strange Gas's thoughts that this might be leading to automated turnstiles. Did he see the expense spared for the Father Christmas Grotto?!! Anyway, now PM'd BSS for his thoughts... Young pirates do an id card with a photo for the youngsters.
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Post by Deleted on Nov 6, 2014 19:40:16 GMT
Tweeted the thread to BSS.
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Post by gheadray on Nov 6, 2014 20:20:18 GMT
Most clubs in the conference have concessions for over 60 we have over 65 another point someone could highlight
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Post by brianss on Nov 6, 2014 22:59:59 GMT
Hi will try to look into this tomorrow am by raising this issue with the club. Will come back as soon as I have an answer.
Best wishes
Brian
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Post by Deleted on Nov 7, 2014 0:16:51 GMT
my dads 80 and he always went to some games but suddenly last season he was unable to go through the normal turnstile and as i had gone through 1st i wondered where the hell my dad was! when he finally came through he was fuming with rage and told me he had to go to the ticket office.
thing is hes never gone to a game since that happened
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Post by blackthorngas on Nov 7, 2014 7:02:42 GMT
my dads 80 and he always went to some games but suddenly last season he was unable to go through the normal turnstile and as i had gone through 1st i wondered where the hell my dad was! when he finally came through he was fuming with rage and told me he had to go to the ticket office. thing is hes never gone to a game since that happened Exactly. I've pointed this out on previous threads. Some people though I was being picky but my point is whether it's concessions or special promotions the process needs to be as easy and seamless as possible. The better the experience the more people are likely to return.
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Post by pencoedgas on Nov 7, 2014 10:51:22 GMT
my dads 80 and he always went to some games but suddenly last season he was unable to go through the normal turnstile and as i had gone through 1st i wondered where the hell my dad was! when he finally came through he was fuming with rage and told me he had to go to the ticket office. thing is hes never gone to a game since that happened Exactly. I've pointed this out on previous threads. Some people though I was being picky but my point is whether it's concessions or special promotions the process needs to be as easy and seamless as possible. The better the experience the more people are likely to return. I can't see why this can be seen as picky. These guys have probably supported the club for at least 50-60 years and deserve a little more respect, not sent from pillar to post and basically messed around in order to access the game. Those accusers will probably be appreciative of better treatment when their time comes. I can't think of any feasible excuse Rovers can come up with to justify this.
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Post by pencoedgas on Dec 8, 2014 20:35:04 GMT
Hi will try to look into this tomorrow am by raising this issue with the club. Will come back as soon as I have an answer. Best wishes Brian No news yet??? Would be nice to have this sorted for a traditional family day out to the football over Christmas. Come on Rovers, it can't be that difficult surely?
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Post by miamigas on Dec 9, 2014 0:34:13 GMT
I'm frustrated with similar issues to this in every day life. When someone is handing over their hard earned cash to my business I make it as easy as possible for them to do so and strive to make the process as pleasant as possible, and you know what, it's not difficult. This gentleman should be treated with the respect he deserves and at the moment it doesn't appear he is. Still supporting The Rovers though. Top man. UTG!
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Post by Deleted on Dec 9, 2014 0:41:15 GMT
the thing is for young people or middle aged people going to the ticket office might not be a big deal but to 80 year old it can seem like an ordeal so the club should sort this out asap
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Post by Severncider on Dec 9, 2014 6:50:29 GMT
A simple question, how do the over 65's get to the ground if they do not park in the clubs car park?
I assume they have to walk, so a few extra steps is hardly likely to be that much of a hardship.
Just to add, I am a disabled over 65 pensioner before anyone gets on their high horse and I have to walk from street parking.
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Post by blackthorngas on Dec 9, 2014 7:20:45 GMT
I can assure you,having had relatives with serious mobility problems that even a few extra steps and/ or time involved queuing can seem like a mountain to climb. Thankfully I'm not in that position but have total empathy with those who are.
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Post by yategas on Dec 9, 2014 18:58:41 GMT
I whole heartedly agree these fans have supported us through the good times and wanting to support us through the bad, but we seem to want to make it harder for them. what possible reason is there additional 2 seconds at the gate while checking an ID card?? These supporters are valued gas heads. Who most probably have introduced their kids to the joy and woes of supporting the gas who will then in turn do the same. ( we wouldn't want them to go to the dark side now would we?? ) I'm not saying we should roll out the red carpet but surely we should be doing everything we can to make it easier for the older generation of valued gas heads after all most of us wouldn't be if it wasn't for them.
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