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IFollow
Nov 3, 2020 13:02:55 GMT
via mobile
Post by baggins on Nov 3, 2020 13:02:55 GMT
Ref the new process, I can see on my ifollow account that my Season Ticket is listed under Purchased Packages. However, there is no evidence that I am subscribed to the stream for tonight's game vs Posh. Is any other Season Ticket holder seeing something I am not? Yeah, it says check to see whether you've been granted access, but you can't really see whether you've been granted access only whether it says you've been granted access, but as the email that tells you to check whether you've been granted access already tells you you have been granted access you're none the wiser, really. That's cleared that up. Thanks.
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Post by Henbury Gas on Nov 3, 2020 13:06:07 GMT
Ref the new process, I can see on my ifollow account that my Season Ticket is listed under Purchased Packages. However, there is no evidence that I am subscribed to the stream for tonight's game vs Posh. Is any other Season Ticket holder seeing something I am not? Yeah, it says check to see whether you've been granted access, but you can't really see whether you've been granted access only whether it says you've been granted access, but as the email that tells you to check whether you've been granted access already tells you you have been granted access you're none the wiser, really. I have been sent a code for tonight's game..... UTF is going on ?
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Post by Topper Gas on Nov 3, 2020 13:40:11 GMT
Ref the new process, I can see on my ifollow account that my Season Ticket is listed under Purchased Packages. However, there is no evidence that I am subscribed to the stream for tonight's game vs Posh. Is any other Season Ticket holder seeing something I am not? Yeah, it says check to see whether you've been granted access, but you can't really see whether you've been granted access only whether it says you've been granted access, but as the email that tells you to check whether you've been granted access already tells you you have been granted access you're none the wiser, really. If you go onto the iFollow website and click the "subscribe now" button it should then show tonight's game is included in your package, whereas the Walsall game is showing as requiring payment of £10.
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Post by mullerrd on Nov 3, 2020 14:41:40 GMT
Thanks, Topper, but therein lies my problem. When I click ' subscribe now ' I am taken to the payment page and invited to pay £10.
I had an email from the Club on Sunday which included, ' We are therefore delighted to confirm that this email address is now logged with the EFL so that all home league matches will be automatically loaded once you log-in ' but there is nothing showing in my ' Purchased Packages ' other than my Season Ticket.
I had hoped the new process would eliminate the weekly angst of of the ifollow stream log in but nothing has changed!
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Post by Antonio Fargas on Nov 3, 2020 14:53:04 GMT
Thanks, Topper, but therein lies my problem. When I click ' subscribe now ' I am taken to the payment page and invited to pay £10. I had an email from the Club on Sunday which included, ' We are therefore delighted to confirm that this email address is now logged with the EFL so that all home league matches will be automatically loaded once you log-in ' but there is nothing showing in my ' Purchased Packages ' other than my Season Ticket. I had hoped the new process would eliminate the weekly angst of of the ifollow stream log in but nothing has changed! Under my purchased packages it says 'Season Ticket' and 'Active.' I'm assuming that's good enough.
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Post by Topper Gas on Nov 3, 2020 16:00:13 GMT
Thanks, Topper, but therein lies my problem. When I click ' subscribe now ' I am taken to the payment page and invited to pay £10. I had an email from the Club on Sunday which included, ' We are therefore delighted to confirm that this email address is now logged with the EFL so that all home league matches will be automatically loaded once you log-in ' but there is nothing showing in my ' Purchased Packages ' other than my Season Ticket. I had hoped the new process would eliminate the weekly angst of of the ifollow stream log in but nothing has changed! I sense you need to email Tom Gorringe and hope that he resolves it by 7pm!
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Post by albaron on Nov 3, 2020 16:03:52 GMT
Well i've just booked the game tonight and as a season ticket holder have been charged £10.00. How do i get my money back ?
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Post by philbemmygas on Nov 3, 2020 16:54:10 GMT
Just tweeted Tom Gorringe, hopefully get an answer before kick off
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Post by hollyhillgas on Nov 3, 2020 17:04:29 GMT
Still asking for a code. Ended up paying for the Hull game.
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Post by philbemmygas on Nov 3, 2020 17:11:38 GMT
Supposedly it will sort itself out before the game, Tom confirmed I am on the list - UTG
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Post by gonzales on Nov 3, 2020 17:13:10 GMT
Under my purchased packages it says 'Season Ticket' and 'Active.' I'm assuming that's good enough. Where do I see my purchased packages Antonio?? I'm going round and around..
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Post by hunters58 on Nov 3, 2020 17:13:15 GMT
Email ifollow@efl.com. I am a regular at complaining about the system. They are responsive, and will grant a refund within 3-5 days. As usual in this country, when a business wants to take your money, they can do it instantly, refunds take longer. Tom can probably retrieve your intended code for the Hull game.
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Post by gonzales on Nov 3, 2020 17:16:21 GMT
Under my purchased packages it says 'Season Ticket' and 'Active.' I'm assuming that's good enough. Where do I see my purchased packages Antonio?? I'm going round and around.. I see. In my account. Fingers crossed access is granted at around 6pm when the stream goes live...
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Marshy
Proper Gas
Posts: 14,119
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IFollow
Nov 3, 2020 17:25:08 GMT
via mobile
Post by Marshy on Nov 3, 2020 17:25:08 GMT
Under my purchased packages it says 'Season Ticket' and 'Active.' I'm assuming that's good enough. Where do I see my purchased packages Antonio?? I'm going round and around.. You’re going to fast speedy, slow down.
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Post by hunters58 on Nov 3, 2020 17:31:42 GMT
You have to click on the + symbol, which reveals your purchased packages.
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Post by Baxtinho on Nov 3, 2020 17:44:18 GMT
This thread is like trying to teach your nan how to text. (RIP)
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Deleted
Deleted Member
Posts: 0
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IFollow
Nov 3, 2020 17:45:54 GMT
via mobile
Post by Deleted on Nov 3, 2020 17:45:54 GMT
Go to club site. Click on ifollow. Click on Subscribe. Go down the page and you will see tonight's game showing already subscribed.
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Marshy
Proper Gas
Posts: 14,119
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IFollow
Nov 3, 2020 17:47:09 GMT
via mobile
Post by Marshy on Nov 3, 2020 17:47:09 GMT
This thread is like trying to teach your nan how to text. (RIP) It’s better than trying to teach her to suck eggs.
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Post by hollyhillgas on Nov 3, 2020 17:57:40 GMT
I clicked the + and discovered I paid for the Hull game twice despite entering a code.
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Post by hollyhillgas on Nov 3, 2020 18:04:53 GMT
Just paid for to-nights game.
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