Deleted
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Post by Deleted on Apr 28, 2021 19:46:49 GMT
Only just clocked the £50 credit is a loyalty bonus. Thought this was the £50 of credit I selected instead of an ST refund. Guess that’s still to come? Will use that to drag the nephews along to yet another game. And perhaps my father if he can get over his Barton dislike 😂 I think that the “loyalty bonus” is what you get for not claiming a refund mate.
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Post by pucklegas on Apr 28, 2021 19:47:48 GMT
Done and dusted myself down ready for Joey's revamped team of winners!
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Deleted
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Post by Deleted on Apr 28, 2021 19:47:55 GMT
Done mine straight away, £235 comes out at £10.20 a game. Great value.
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Post by gasandelectricity on Apr 28, 2021 20:46:33 GMT
Only just clocked the £50 credit is a loyalty bonus. Thought this was the £50 of credit I selected instead of an ST refund. Guess that’s still to come? Will use that to drag the nephews along to yet another game. And perhaps my father if he can get over his Barton dislike 😂 I think that the “loyalty bonus” is what you get for not claiming a refund mate. Ah right. Thought some picked merch vouchers, some to give it to the academy and some a full refund. Does that mean the merch people don’t get that bonus then?
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Post by Deleted on Apr 28, 2021 21:15:43 GMT
I think that the “loyalty bonus” is what you get for not claiming a refund mate. Ah right. Thought some picked merch vouchers, some to give it to the academy and some a full refund. Does that mean the merch people don’t get that bonus then? It clearly states on the website that all ST holders who had IFollow access will receive the loyalty bonus. Personally I gave my refund whatever it was to the academy and I had IFollow access. Not sure if those who took the refund did not get the IFollow access. If they did however get that access, they will obviously be entitled to the loyalty bonus.
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Post by gasandelectricity on Apr 28, 2021 22:17:22 GMT
Ah right. Thought some picked merch vouchers, some to give it to the academy and some a full refund. Does that mean the merch people don’t get that bonus then? It clearly states on the website that all ST holders who had IFollow access will receive the loyalty bonus. Personally I gave my refund whatever it was to the academy and I had IFollow access. Not sure if those who took the refund did not get the IFollow access. If they did however get that access, they will obviously be entitled to the loyalty bonus. I checked my emails and there was a £61.96 credit that was in the old platform for use against season ticket renewals or future tickets and that I guess has gone missing! Was going to use it when matches opened up again. Wouldn’t surprise me if that was connected to the decision for the loyalty bonus. I don’t mind it as it’s the Gas and I don’t mind putting more in . If it was any other company I wouldn’t be so happy to let that go!
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Post by Deleted on Apr 29, 2021 6:56:15 GMT
It clearly states on the website that all ST holders who had IFollow access will receive the loyalty bonus. Personally I gave my refund whatever it was to the academy and I had IFollow access. Not sure if those who took the refund did not get the IFollow access. If they did however get that access, they will obviously be entitled to the loyalty bonus. I checked my emails and there was a £61.96 credit that was in the old platform for use against season ticket renewals or future tickets and that I guess has gone missing! Was going to use it when matches opened up again. Wouldn’t surprise me if that was connected to the decision for the loyalty bonus. I don’t mind it as it’s the Gas and I don’t mind putting more in . If it was any other company I wouldn’t be so happy to let that go! Personally can't remember clearly what happened, but can remember clicking the option to give my refund to the Academy. For some reason I am thinking that is why I was given the free IFollow access for the home games.
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Post by BishopstonBRFC on Apr 29, 2021 7:04:56 GMT
I checked my emails and there was a £61.96 credit that was in the old platform for use against season ticket renewals or future tickets and that I guess has gone missing! Was going to use it when matches opened up again. Wouldn’t surprise me if that was connected to the decision for the loyalty bonus. I don’t mind it as it’s the Gas and I don’t mind putting more in . If it was any other company I wouldn’t be so happy to let that go! Personally can't remember clearly what happened, but can remember clicking the option to give my refund to the Academy. For some reason I am thinking that is why I was given the free IFollow access for the home games. I thought free access was for any ST holder. Think the donation was separate as it was from the previous season.
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Post by baggins on Apr 29, 2021 9:18:22 GMT
Personally can't remember clearly what happened, but can remember clicking the option to give my refund to the Academy. For some reason I am thinking that is why I was given the free IFollow access for the home games. I thought free access was for any ST holder. Think the donation was separate as it was from the previous season. I think, ifollow was only free for those that didn't claim the money back on the Season Ticket. I gave my refund back to the Academy, as did my Father, neither of us had to pay for ifollow, but others I know who claimed the money back had to pay.
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Post by A Source (aka Angry Badger) on Apr 29, 2021 10:56:53 GMT
Spent all morning trying to get through to Ticketmaster. The problem with automated services is that they assume it's perfect and you'd never have to contact them by phone/email. Emailed the club directly so hopefully a bit more luck there
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bluey
Youth Team
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Post by bluey on Apr 29, 2021 11:18:59 GMT
I have tried to get through but can't. My season ticket appears to be ok as had ifollow and can select the £50 off but the other two in the house that have requested refunds and completed the form to have a free season ticket has not updated the site to select renew FOC. Anyone else had the same problem?
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Post by wertongas on Apr 29, 2021 11:40:15 GMT
Well bought my ticket for next year, so ready for the big fight back. COME ON YOU GAS!.
Only thing that is a bit confusing i used my voucher against the season ticket, but this did not appear on the final check out price but did appear on my bank statement whereby the cost of the ticket was £50.00 cheaper. Like me you might find that a bit weird.
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Post by A Source (aka Angry Badger) on Apr 29, 2021 14:54:37 GMT
I have tried to get through but can't. My season ticket appears to be ok as had ifollow and can select the £50 off but the other two in the house that have requested refunds and completed the form to have a free season ticket has not updated the site to select renew FOC. Anyone else had the same problem? Just had a response from Tom Gorringe. The refund for this year will be applied to the relevant accounts next week. I was unaware of this. Good to see a reply and being kept aware. Cap doffed
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bluey
Youth Team
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Post by bluey on Apr 29, 2021 15:05:06 GMT
Thanks for the answer I have only just seen this. I just managed to get through to ticket master after several attempts and they have said 3rd May so hopefully I can successfully renew the other two next week as we all sit together. UTG!
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Post by BishopstonBRFC on Apr 29, 2021 16:09:13 GMT
I thought free access was for any ST holder. Think the donation was separate as it was from the previous season. I think, ifollow was only free for those that didn't claim the money back on the Season Ticket. I gave my refund back to the Academy, as did my Father, neither of us had to pay for ifollow, but others I know who claimed the money back had to pay. Ah, I'm taking about claiming back for the 19/20 season that was cut short.
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Post by BishopstonBRFC on Apr 29, 2021 16:11:24 GMT
That’s the same error message I keep getting. I’ve emailed as well to fix it. It seems a few people have had this issue. I haven't had any formal response from Rovers/Ticketmaster yet.. but somebody mentioned that you can go into your account history on www.eticketing.co.uk/bristolrovers/ and see the transaction in there. You can then "Resend e-mail" from within there and you get your confirmation mailed out. Can't wait to see if my "reactivated" season card actually works on the opening day of the season, mind Sorry for being thick but how did you get this to work in the end?
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Post by Topper Gas on Apr 29, 2021 16:22:07 GMT
I think, ifollow was only free for those that didn't claim the money back on the Season Ticket. I gave my refund back to the Academy, as did my Father, neither of us had to pay for ifollow, but others I know who claimed the money back had to pay. Ah, I'm taking about claiming back for the 19/20 season that was cut short. You only got "free" iFollow for this season's season ticket, last season's refunds were dealt with separately last summer? What I don't understand is why it's a blanket £50 discount for adults when some stand season tickets cost nearly double the terrace tickets. If you had the latter then watching iFollow games have cost you approx £10 per match but if you had the former the best part of £20 per match.
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Post by Topper Gas on Apr 29, 2021 16:28:11 GMT
I have tried to get through but can't. My season ticket appears to be ok as had ifollow and can select the £50 off but the other two in the house that have requested refunds and completed the form to have a free season ticket has not updated the site to select renew FOC. Anyone else had the same problem? Have you already had the email with the link to select one of the three options available: 1) full cash refund, 2) new season FOC, 3) no refund?
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Deleted
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Post by Deleted on Apr 29, 2021 16:42:47 GMT
Ah, I'm taking about claiming back for the 19/20 season that was cut short. You only got "free" iFollow for this season's season ticket, last season's refunds were dealt with separately last summer? What I don't understand is why it's a blanket £50 discount for adults when some stand season tickets cost nearly double the terrace tickets. If you had the latter then watching iFollow games have cost you approx £10 per match but if you had the former the best part of £20 per match. Your missing the point Topper. Surely terrace holders have to watch IFollow stood up, whereas stand holders have watched lounging on their sofas.
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Post by A Source (aka Angry Badger) on Apr 29, 2021 16:43:44 GMT
I have tried to get through but can't. My season ticket appears to be ok as had ifollow and can select the £50 off but the other two in the house that have requested refunds and completed the form to have a free season ticket has not updated the site to select renew FOC. Anyone else had the same problem? Have you already had the email with the link to select one of the three options available: 1) full cash refund, 2) new season FOC, 3) no refund? Option 2 seems to be the one they are currently working on. Hopefully resolved next week. They are aware
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