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Post by thegasman on Jul 20, 2022 14:02:56 GMT
Exactly this. Not a happy bunny. My brother is disabled, and doesn't have a smart phone as he can't use one, neither does he have a printer to print tickets - why should he? He doesn't have a computer. How will the club accommodate him? A complete fuster cluck. They would have been better off not saying anything until they were sure. After saying cards would be sent I'd assume your brother - & many others - would under disability discrimination be offered a reasonable alternative. I feel sorry for Clare and Pete at the shop who have unwittingly given out information that is now incorrect. If the shop was open now I'd expect them not to answer the phone as they'd get a bit of stick. The shop is closed today, to stock up on the new away kit. But also other areas of BRFC are not answering phones, as there is a maintenance task happening. /photo/1
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Post by Tilly's Thighs on Jul 20, 2022 14:07:57 GMT
They would have been better off not saying anything until they were sure. After saying cards would be sent I'd assume your brother - & many others - would under disability discrimination be offered a reasonable alternative. I feel sorry for Clare and Pete at the shop who have unwittingly given out information that is now incorrect. If the shop was open now I'd expect them not to answer the phone as they'd get a bit of stick. The shop is closed today, to stock up on the new away kit. But also other areas of BRFC are not answering phones, as there is a maintenance task happening. /photo/1 Could be that they've battened down the hatches, hoping the storm will pass?
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Post by eric on Jul 20, 2022 14:08:27 GMT
Same as some of you guys. I renewed my ST in the shop but had no proof of purchase - the club wouldn’t provide a card receipt and told me ticketmaster would email confirmation of my renewal. Nothing arrived so I contacted the club and had an email back from Claire McDonagh, basically saying my renewal had gone through and my existing East Terrace ST Card had been updated and could be used for the 22/23 season. Until this morning I thought everything was going to be ok, then I get an e-ticket for the FGR game. Does this mean my ST card is not operational? Does it mean I can get in twice or maybe not at all? It seems every season there is some form of cock up meaning I’m fretting about whether I’ll get to watch the first home game of the season, I’m beginning to wonder whether I will bother next year and take my chances with pay on the day at the ticket office (unless we are selling out again!). I’ve emailed Clare and copied in Tom and Pete to try and find out what is going on. If I get any understandable response and clarity I’ll post on here.
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Post by Tilly's Thighs on Jul 20, 2022 14:10:27 GMT
Same as some of you guys. I renewed my ST in the shop but had no proof of purchase - the club wouldn’t provide a card receipt and told me ticketmaster would email confirmation of my renewal. Nothing arrived so I contacted the club and had an email back from Claire McDonagh, basically saying my renewal had gone through and my existing East Terrace ST Card had been updated and could be used for the 22/23 season. Until this morning I thought everything was going to be ok, then I get an e-ticket for the FGR game. Does this mean my ST card is not operational? Does it mean I can get in twice or maybe not at all? It seems every season there is some form of cock up meaning I’m fretting about whether I’ll get to watch the first home game of the season, I’m beginning to wonder whether I will bother next year and take my chances with pay on the day at the ticket office (unless we are selling out again!). I’ve emailed Clare and copied in Tom and Pete to try and find out what is going on. If I get any understandable response and clarity I’ll post on here. Feel really sorry for Pete and Clare, they do a great job, but will no doubt be the ones left to deal with the fallout of this decision.
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Post by The Equaliser on Jul 20, 2022 14:11:36 GMT
21st century up to date technologies really improving things 😂
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Post by eric on Jul 20, 2022 14:12:11 GMT
Pete Weymouth replied within two minutes of my email and apologised. This is the explanation provided,
“As you have received an e ticket for Forest Green this indicates that your season card has not been re activated ahead of next season. For the time being you will need to use the e tickets that the club will send out 7 days ahead of the next home game We are working on a solution for this, so we appreciate your patience in the meantime”
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Post by bs16gashead on Jul 20, 2022 14:22:41 GMT
Pete Weymouth replied within two minutes of my email and apologised. This is the explanation provided, “As you have received an e ticket for Forest Green this indicates that your season card has not been re activated ahead of next season. For the time being you will need to use the e tickets that the club will send out 7 days ahead of the next home game We are working on a solution for this, so we appreciate your patience in the meantime” Hmmm Might be over thinking but I feel a communication may be coming out soon saying all existing season cards are now invalid and the club will have to use e tickets for everyone. Genuinely hope I’m wrong but resting between the lines it seems to me they want rid of the cards completely for some reason.
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Post by eric on Jul 20, 2022 14:24:25 GMT
Pete Weymouth replied within two minutes of my email and apologised. This is the explanation provided, “As you have received an e ticket for Forest Green this indicates that your season card has not been re activated ahead of next season. For the time being you will need to use the e tickets that the club will send out 7 days ahead of the next home game We are working on a solution for this, so we appreciate your patience in the meantime” Hmmm Might be over thinking but I feel a communication may be coming out soon saying all existing season cards are now invalid and the club will have to use e tickets for everyone. Genuinely hope I’m wrong but resting between the lines it seems to me they want rid of the cards completely for some reason. Either that or just the annual incompetence we are always going to face due to ticketmaster involvement.
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Post by Dirt Dogg on Jul 20, 2022 14:25:14 GMT
Really can’t be arsed to trawl through my emails to download a ticket each week, God forbid my phone dies on the way to the Mem.
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Post by A Source (aka Angry Badger) on Jul 20, 2022 14:26:13 GMT
Pete Weymouth replied within two minutes of my email and apologised. This is the explanation provided, “As you have received an e ticket for Forest Green this indicates that your season card has not been re activated ahead of next season. For the time being you will need to use the e tickets that the club will send out 7 days ahead of the next home game We are working on a solution for this, so we appreciate your patience in the meantime” 'We are working on a solution' They had one, they told everyone. I renewed before a certain date and didn't change seats my ST was reactivated. The solution is stop changing things after you've already made a statement. That's aimed at the club, not any individuals
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Post by Henbury Gas on Jul 20, 2022 14:27:36 GMT
Really can’t be arsed to trawl through my emails to download a ticket each week, God forbid my phone dies on the way to the Mem. note to self.... plug in to charger before you go to bed the night before the game.....
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Post by percy on Jul 20, 2022 14:39:14 GMT
I havent had an email, so assume my card will be updated with the new season. Renewed straight away, havent moved. Idea for the shop guys, BRFC branded portable battery chargers
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Post by oldie on Jul 20, 2022 14:40:09 GMT
Really can’t be arsed to trawl through my emails to download a ticket each week, God forbid my phone dies on the way to the Mem. note to self.... plug in to charger before you go to bed the night before the game..... It's really hard isn't it 😃
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Post by dudelebowski on Jul 20, 2022 14:42:32 GMT
Really can’t be arsed to trawl through my emails to download a ticket each week, God forbid my phone dies on the way to the Mem. Would it not fire straight to the top of the main inbox upon being received? Mine did in Gmail.
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Post by xenongas on Jul 20, 2022 14:42:42 GMT
Got the email today but I was expecting it. When I renewed my ST, I was told my "seat" in the Thatcher's End had already been taken so I had to get a new "seat"!
It does seem to me that cards are just generally easier to administer. 1 card vs 23 emails.
If your phone is often running out of battery by mid afternoon - why not just print it off? It's only a barcode.
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Post by bluebiro on Jul 20, 2022 14:45:57 GMT
Cashless and now etickets. Seems as if the club is trying to make it difficult as possible for a certain age group to attend a match. If only they give up their seats they can charge top dollar for them. A seat is a seat to bright
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Post by fatherbrown on Jul 20, 2022 14:53:59 GMT
I haven't got a problem with the tickets, I've been ST (card) West Enclosure for more years than I care to remember, I would just like an explanation why I have to print a ticket and not use my card.
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Post by Kingswood Polak on Jul 20, 2022 14:57:08 GMT
Really can’t be arsed to trawl through my emails to download a ticket each week, God forbid my phone dies on the way to the Mem. Would it not fire straight to the top of the main inbox upon being received? Mine did in Gmail. Or flag it
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Post by dudelebowski on Jul 20, 2022 14:58:43 GMT
Almost as if our older fans stay shut away and don’t do anything with their lives other than go to Rovers. I’d be shocked if there’s anyone out there that hasn’t experienced using an E ticket before. Cinema, theatre, the zoo, anytime you get on an aircraft? Even scanning your club card😂Everywhere has it and have done for a long time now.
These topics are gold for clocking those that crow about the need for a new stadium/facilities, yet want us to continue functioning as we did when Dennis Rofe was in the dugout!
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Post by bidefordgas on Jul 20, 2022 15:38:48 GMT
I haven't got a problem with the tickets, I've been ST (card) West Enclosure for more years than I care to remember, I would just like an explanation why I have to print a ticket and not use my card. You should not receive the e tickets as you are in possession of an ST card, so can use the card as you have in recent seasons at the turnstiles.
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