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Post by miltongas on Sept 13, 2016 17:10:54 GMT
Well * me. I forgot my season ticket tonight. The new rules are you have to pay full price for a new one and you get a refund when you bring in the voucher. However they now charge £5 for this. I know they have costs and want us to remember but £5 seemed a bit steep. It's also £5 less for 50/50, program and refreshments I normally buy.
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Post by gaseous on Sept 13, 2016 21:52:14 GMT
It's been like that for a while,too many people trying to rip the club off.
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Post by spiess1 on Sept 13, 2016 22:57:05 GMT
You'll not forget again. Job's a good one.
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Post by stevek192 on Sept 13, 2016 23:56:06 GMT
Sounds very unfair. I suggest we boycott the next home game!!! (Tongue in cheek)
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Post by Wembley_Gas on Sept 14, 2016 3:25:22 GMT
Sounds fairer than Swindon.
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Post by Deleted on Sept 14, 2016 5:55:06 GMT
I think that sounds fair to be honest.
I suspect they might have had people saying they had forgotten it, they get a free ticket to do with what ever they like.
IMO nothing wrong here.
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Post by RetroGamer on Sept 14, 2016 6:04:04 GMT
Well * me. I forgot my season ticket tonight. The new rules are you have to pay full price for a new one and you get a refund when you bring in the voucher. However they now charge £5 for this. I know they have costs and want us to remember but £5 seemed a bit steep. It's also £5 less for 50/50, program and refreshments I normally buy. As a season ticket holder I'm glad to hear they do something. I would otherwise have ended up paying full price through the turnstiles. Been a season ticket holder for a few years now and had no idea anything was in place.
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Post by Deleted on Sept 14, 2016 6:50:20 GMT
I think that sounds fair to be honest. I suspect they might have had people saying they had forgotten it, they get a free ticket to do with what ever they like. IMO nothing wrong here. Then you suspect wrong. My understanding is that you previously had to pay full price at ticket office but it was refunded to you later upon receipt of season ticket voucher. No subsequent charge. I agree with original poster. Effectively fining your most committed supporters £5 for an honest mistake seems an odd way to go about things. Not impressed.
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Post by Topper Gas on Sept 14, 2016 7:28:34 GMT
I suggest charging is a fiver to act as a deterant, I can't see a problem with it TBH as why would you forget your s/t when you need it to get in!
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Post by surreygas on Sept 14, 2016 7:39:15 GMT
I think that sounds fair to be honest. I suspect they might have had people saying they had forgotten it, they get a free ticket to do with what ever they like. IMO nothing wrong here. Then you suspect wrong. My understanding is that you previously had to pay full price at ticket office but it was refunded to you later upon receipt of season ticket voucher. No subsequent charge. I agree with original poster. Effectively fining your most committed supporters £5 for an honest mistake seems an odd way to go about things. Not impressed. I've forgotten my season ticket a few times over the years. I have no problem paying the £5 charge for my own stupidity - I was always aware that there was a £5 charge, its just that they haven't always enforced it before and in my case most of the time they haven't charged me - it seems now they are being more strict.
There aren't many events that will reissue your ticket on the day of the event just because you forgot your original ticket so Rovers are actually being more than reasonable.
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Post by bigtgas on Sept 14, 2016 8:27:09 GMT
I buy 3 season tickets for family and over a season for one reason or another will end with a full books worth. If I got a refund on every unused ticket I'd end up with more than I paid for it.
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Post by Deleted on Sept 14, 2016 8:32:54 GMT
Then you suspect wrong. My understanding is that you previously had to pay full price at ticket office but it was refunded to you later upon receipt of season ticket voucher. No subsequent charge. I agree with original poster. Effectively fining your most committed supporters £5 for an honest mistake seems an odd way to go about things. Not impressed. I've forgotten my season ticket a few times over the years. I have no problem paying the £5 charge for my own stupidity - I was always aware that there was a £5 charge, its just that they haven't always enforced it before and in my case most of the time they haven't charged me - it seems now they are being more strict.
There aren't many events that will reissue your ticket on the day of the event just because you forgot your original ticket so Rovers are actually being more than reasonable.
Presumably it's down to their own discretion. Still think it's poor to exercise the charge given you have committed yourself for the season and paid a healthy sum to the club in the process. You would have thought the club would be striving to encourage season tickets and look favourably upon those that commit.
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Post by Deleted on Sept 14, 2016 8:35:11 GMT
I buy 3 season tickets for family and over a season for one reason or another will end with a full books worth. If I got a refund on every unused ticket I'd end up with more than I paid for it. But you wouldn't be refunded for your season ticket stub. You would be refunded for a match day ticket brought on the night from the ticket office and having made the club aware that you forgot your season ticket.
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Post by Deleted on Sept 14, 2016 11:19:19 GMT
I think that sounds fair to be honest. I suspect they might have had people saying they had forgotten it, they get a free ticket to do with what ever they like. IMO nothing wrong here. Then you suspect wrong. My understanding is that you previously had to pay full price at ticket office but it was refunded to you later upon receipt of season ticket voucher. No subsequent charge. I agree with original poster. Effectively fining your most committed supporters £5 for an honest mistake seems an odd way to go about things. Not impressed. Why is a season ticket holder more committed than someone who pays on the day for every game? In doing so hands more money to the club!
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Post by philbemmygas on Sept 14, 2016 11:28:18 GMT
As with any transaction it will attract a cost, be it administration or materiel. Within the organisation I work in the cost of a transaction is costed at £50.00, a bank would have you over a barrel if you omitted to cover your personal costs.
In these times we could all argue/discuss what is a reasonable charge, it is an unfortunate fact of life. Salutory lesson learn't for the OP, and a warning to the rest of us season ticket holders
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Post by Deleted on Sept 14, 2016 11:36:06 GMT
Then you suspect wrong. My understanding is that you previously had to pay full price at ticket office but it was refunded to you later upon receipt of season ticket voucher. No subsequent charge. I agree with original poster. Effectively fining your most committed supporters £5 for an honest mistake seems an odd way to go about things. Not impressed. Why is a season ticket holder more committed than someone who pays on the day for every game? In doing so hands more money to the club! Because they've committed to the entire season and provided guaranteed income for the club. Paying on the day is all good for those that choose that do it, but by definition it doesn't share the same level of commitment.
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Post by Deleted on Sept 14, 2016 11:43:29 GMT
Why is a season ticket holder more committed than someone who pays on the day for every game? In doing so hands more money to the club! Because they've committed to the entire season and provided guaranteed income for the club. Paying on the day is all good for those that choose that do it, but by definition it doesn't share the same level of commitment. Ofcourse they're just as commited, just pays for it differently. I'm going to every home game this season, that makes me(and people like me) just as commited as a season ticket holder, and we hand over quite a bit more money too.
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Post by Deleted on Sept 14, 2016 12:08:21 GMT
Because they've committed to the entire season and provided guaranteed income for the club. Paying on the day is all good for those that choose that do it, but by definition it doesn't share the same level of commitment. Ofcourse they're just as commited, just pays for it differently. I'm going to every home game this season, that makes me(and people like me) just as commited as a season ticket holder, and we hand over quite a bit more money too. The difference being the club know a season ticket holder has paid for the season,they don't know for sure who pays at the turnstyles every game,anyone can say they will pay every game,but what proof is there that they will. Not saying you don't by the way
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Post by Deleted on Sept 14, 2016 12:16:10 GMT
Because they've committed to the entire season and provided guaranteed income for the club. Paying on the day is all good for those that choose that do it, but by definition it doesn't share the same level of commitment. Ofcourse they're just as commited, just pays for it differently. I'm going to every home game this season, that makes me(and people like me) just as commited as a season ticket holder, and we hand over quite a bit more money too. It makes you a regular attender and someone who provides the club with regular income for which I take my hat off to you. However from a business perspective, season ticket holders are obviously more committed than those who pay on the day. This isn't saying they are bigger and better fans of the club, it means they sign up to the entire season and provide guaranteed income.
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Post by surreygas on Sept 14, 2016 12:30:41 GMT
Ofcourse they're just as commited, just pays for it differently. I'm going to every home game this season, that makes me(and people like me) just as commited as a season ticket holder, and we hand over quite a bit more money too. It makes you a regular attender and someone who provides the club with regular income for which I take my hat off to you. However from a business perspective, season ticket holders are obviously more committed than those who pay on the day. This isn't saying they are bigger and better fans of the club, it means they sign up to the entire season and provide guaranteed income. I suspect you bought your season ticket because it is cheaper than paying for each game and you can afford to stump up the cost up front - this doesn't mean you are more committed. And even after the £5 charge you are still better off than the pay on the day fan.
I personally think its a bit unreasonable to expect the club to give you a free replacement ticket just because you were daft enough to leave your season ticket at home!
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