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Post by hollyhillgas on Aug 17, 2018 9:22:43 GMT
With the closure off the Supporters Club shop why don't the club arrange for tickets to purchased at a few local shops. Doug Hillard Sports would be one useful location.
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Post by darkbluegas on Aug 17, 2018 9:25:15 GMT
It's a good idea, used to be done when we were at Twerton. I remember buying tickets in the sports shop in Keynsham.
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Post by Deleted on Aug 17, 2018 9:28:21 GMT
Are you not able to print your own tickets off when you buy them online?
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Post by Topper Gas on Aug 17, 2018 9:35:20 GMT
Are you not able to print your own tickets off when you buy them online? Seemingly not? "Tickets may be purchased over the internet up to 5pm on the day before the game. Your tickets will be available for collection from the ticket office on the day of the game. Please arrive at the box office no later the 10 minutes before the match start time. Up until 2 days before the match, your tickets will be posted. For example Thursday for a Saturday match." Given there's an issue buying tickets on match days why do the club have to charge a 75p admin charge + postage of £1.50(?) when surely a £1 would cover both costs? |
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Post by Deleted on Aug 17, 2018 9:37:17 GMT
Are you not able to print your own tickets off when you buy them online? Seemingly not? "Tickets may be purchased over the internet up to 5pm on the day before the game. Your tickets will be available for collection from the ticket office on the day of the game. Please arrive at the box office no later the 10 minutes before the match start time. Up until 2 days before the match, your tickets will be posted. For example Thursday for a Saturday match." Given there's an issue buying tickets on match days why do the club have to charge a 75p admin charge + postage of £1.50(?) when surely a £1 would cover both costs? That’s just stupid. What do the red lot do on the other side of town, they’ve been cashless at the turnstiles for years and even before the redevelopment? We appear to be ignoring technology and suggesting going back to a system we used 30 years ago of people driving to various outlets with tickets. |
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Post by peterparker on Aug 17, 2018 9:37:39 GMT
You will be able to print tickets soon and also use an eticket on your phone i beleive.
Not sure the club want other sellers anyway as the idea is the club capture data
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Post by Deleted on Aug 17, 2018 9:39:37 GMT
You will be able to print tickets soon and also use an eticket on your phone i beleive. Not sure the club want over sellers anyway as the idea is the club capture data That’s good news but after witnessing Tuesday nights cock up with a gate of 2,000 perhaps the club should have held off until the system was ready to cope. |
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Post by gasant on Aug 17, 2018 9:42:32 GMT
Tom G posted on twitter that the turnstiles have the functionality to scan barcodes and it shouldn't be too long until they will be automated. Allowing us to both print off at home and scan your phone.
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Post by Deleted on Aug 17, 2018 9:44:26 GMT
Tom G posted on twitter that the turnstiles have the functionality to scan barcodes and it shouldn't be too long until they will be automated. Allowing us to both print off at home and scan your phone. As I said above, great news but shouldn’t this have been in place prior to changing to a cashless system? I suggest that Tuesday night indicates that it should have been. |
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Post by peterparker on Aug 17, 2018 9:45:32 GMT
You will be able to print tickets soon and also use an eticket on your phone i beleive. Not sure the club want over sellers anyway as the idea is the club capture data That’s good news but after witnessing Tuesday nights cock up with a gate of 2,000 perhaps the club should have held off until the system was ready to cope. the system works.its a bit of a staged implementation by the looks of it. Fans have to adjust their mindsets as well, its not all on the club Some fans cant even understand you can still pay on the day, but have to go to the ticket office first. Imagine implementing more complicated aspects, when some fans cant comprehend or just want to moan in some cases about what has changed |
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Post by BishopstonBRFC on Aug 17, 2018 9:57:00 GMT
That’s good news but after witnessing Tuesday nights cock up with a gate of 2,000 perhaps the club should have held off until the system was ready to cope. the system works.its a bit of a staged implementation by the looks of it. Fans have to adjust their mindsets as well, its not all on the club Some fans cant even understand you can still pay on the day, but have to go to the ticket office first. Imagine implementing more complicated aspects, when some fans cant comprehend or just want to moan in some cases about what has changed I look forward to someone saying they're never going again when they try and use their Nokia 3210 to get in. |
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Post by Deleted on Aug 17, 2018 9:58:16 GMT
That’s good news but after witnessing Tuesday nights cock up with a gate of 2,000 perhaps the club should have held off until the system was ready to cope. the system works.its a bit of a staged implementation by the looks of it. Fans have to adjust their mindsets as well, its not all on the club Some fans cant even understand you can still pay on the day, but have to go to the ticket office first. Imagine implementing more complicated aspects, when some fans cant comprehend or just want to moan in some cases about what has changed All fair points but I stand by my opinion that the new system should have been complete before launch. You can see how difficult it has been for fans to grasp with the first change, they are going to get just as confused as the requirements change during future updates. Lets see if people have learnt in time for the Pompey game. |
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Post by philbemmygas on Aug 17, 2018 10:21:21 GMT
the system works.its a bit of a staged implementation by the looks of it. Fans have to adjust their mindsets as well, its not all on the club Some fans cant even understand you can still pay on the day, but have to go to the ticket office first. Imagine implementing more complicated aspects, when some fans cant comprehend or just want to moan in some cases about what has changed All fair points but I stand by my opinion that the new system should have been complete before launch. You can see how difficult it has been for fans to grasp with the first change, they are going to get just as confused as the requirements change during future updates. Lets see if people have learnt in time for the Pompey game. It was deliberately done in an incremental business. Had it been done wholly before the season started we still would have had winges/confusion. Can't win either way can they  |
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Post by Deleted on Aug 17, 2018 11:24:51 GMT
Not everyone can buy online, quite a lot of older fans probably don't use computes. OK perhaps only 4% or 5% don't use computers but we do need a solution for these fans or else we will loose them and some will have been supporting the Gas for years.
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Post by amgas on Aug 17, 2018 11:51:39 GMT
The solution for them is go to ticket office pay cash, get given ticket. Only a problem at the moment because can't cope with everyone doing that for the cup. When 95% go online the other 5% won't have a queue at ticket office.
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Post by Gas Go Marching In on Aug 17, 2018 11:59:36 GMT
Not everyone can buy online, quite a lot of older fans probably don't use computes. OK perhaps only 4% or 5% don't use computers but we do need a solution for these fans or else we will loose them and some will have been supporting the Gas for years. What's wrong with going to the club shop or picking up a phone? |
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Post by warehamgas on Aug 17, 2018 12:17:24 GMT
The incremental way the club are doing this seems sensible. Fans will have to get used to the idea that it will soon be all automated. Some won’t like it and I can understand why but change happens and we either accept it or accept we remain in a 1990s time warp. Even here at Bournemouth we have long queues at the POTD windows. And, it is very sad, but a few long standing fans I know don’t go now because they can’t afford the season ticket and they don’t want the hassle of getting tickets on the day of the match as they aren’t happy about doing it on with the computer. The higher you go, istm, the more expensive it becomes and the higher the likelihood of losing some of your traditional fanbase.
It’s the price we will pay for becoming more “professional” which we have to be if we have aspirations for the Championship. I think the club have handled this transition well which is not to say some don’t like it or there aren’t any problems.
UTG!
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Post by Deleted on Aug 17, 2018 13:12:24 GMT
Not everyone can buy online, quite a lot of older fans probably don't use computes. OK perhaps only 4% or 5% don't use computers but we do need a solution for these fans or else we will loose them and some will have been supporting the Gas for years. What's wrong with going to the club shop or picking up a phone? Does not work for the 1000 or so who decide on the day whether to go. So still loose out on the casual /decide on the day fans. Not everyone lives close to ground. Still if they can sort out ticket shop at ground then issue goes away. But I suspect it will cost the club a small number of fans whilst etickets print at home will encourage others. Winners and losers I suppose |
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Post by Gas Go Marching In on Aug 17, 2018 13:15:24 GMT
What's wrong with going to the club shop or picking up a phone? Not everyone lives close to ground. Still if they can sort out ticket shop at ground then issue goes away. But I suspect it will cost the club a small number of fans whilst etickets print at home will encourage others. Winners and losers I suppose Most tickets you can get on the day. So it's a very small section of fans that we're missing out on. |
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Post by peterparker on Aug 17, 2018 13:19:06 GMT
What's wrong with going to the club shop or picking up a phone? Does not work for the 1000 or so who decide on the day whether to go. So still loose out on the casual /decide on the day fans. Not everyone lives close to ground. Still if they can sort out ticket shop at ground then issue goes away. But I suspect it will cost the club a small number of fans whilst etickets print at home will encourage others. Winners and losers I suppose Thing is if we get to where we want to be, it will be the norm that there will be no POTD anyway. If we went up this season, pretty much everygame will be all ticket at The Mem |
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