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Post by onefindunford on Jan 9, 2024 15:15:04 GMT
Its better than a ST holder not having a ticket. It would be absolute chaos. You cannot sell things and then change your mind. You can. |
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Post by percy on Jan 9, 2024 15:18:24 GMT
Take a look at TM terms and conditions. They will have no issue cancelling your order and refunding you if they want to.
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Post by holmesgas1 on Jan 9, 2024 15:19:54 GMT
It would be absolute chaos. You cannot sell things and then change your mind. You can. Maybe a second hand car. I will agree to disagree as it’s not me you should be upset with. |
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Post by holmesgas1 on Jan 9, 2024 15:21:16 GMT
Take a look at TM terms and conditions. They will have no issue cancelling your order and refunding you if they want to. And bring on the chaos. |
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Post by gashead99 on Jan 9, 2024 15:23:52 GMT
Statement:- "We are not very good we are not very good. We are not very we are not very we are not very good" Could catch on as a terrace chant😁 On a serious note we still haven't had confirmation on what went wrong, until then no one can do anything "We dont know what we're doing" x100 It's happened again, It's happened again... |
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Post by onefindunford on Jan 9, 2024 15:25:00 GMT
Maybe a second hand car. I will agree to disagree as it’s not me you should be upset with. I’m not upset as I’ve got my ticket. Just saying that ST holders should have priority and if it means cancelling tickets, so be it. |
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Post by lastminutewinner on Jan 9, 2024 15:28:24 GMT
Ah well its probably going to add a dozen more pages to Oneturds busiest thread
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Post by holmesgas1 on Jan 9, 2024 15:29:07 GMT
Maybe a second hand car. I will agree to disagree as it’s not me you should be upset with. I’m not upset as I’ve got my ticket. Just saying that ST holders should have priority and if it means cancelling tickets, so be it. I don’t disagree with your desire, but that is not what the club and or Ticketmaster implemented. Cancelling tickets is detrimental to others who bought them in good faith. They did not knowingly stop a ST holder buy them. |
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Post by singupgas on Jan 9, 2024 15:30:16 GMT
With respect it is Ticketmasters cock up.
Unfortunately it has happened to us.
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Post by onefindunford on Jan 9, 2024 15:31:32 GMT
I’m not upset as I’ve got my ticket. Just saying that ST holders should have priority and if it means cancelling tickets, so be it. I don’t disagree with your desire, but that is not what the club and or Ticketmaster implemented. Cancelling tickets is detrimental to others who bought them in good faith. They did not knowingly stop a ST holder buy them. Of course I feel sorry for the people who bought them in good faith, if they were cancelled, but maintain that ST holders should have priority. UTG |
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Post by gasandelectricity on Jan 9, 2024 15:32:08 GMT
Gets right on my nerves that club staff have plenty of time to tell individuals what’s going on but not enough time to send a communication to set the record straight and let everyone know, and prevent the bloody communication in the first place. I doubt it's that easy to resolve, they'll probably have to take legal advice regarding refunding last night's sales/not holding ST tickets back and SAG's advice about opening the new stand. Although not sure why they haven't issued a holding statement accepting they are aware of issues. But that seems to be how they operate now. Exactly topper. They dont have to tell us exactly what they’re going to do necessarily just tell us that they know there’s a problem and that they’re looking into it. In my line of work if someone acknowledges a problem I have much more confidence that they’re going to do something about it than if they’re all quiet on me. All it has to be is: “Ticketing issue for Norwich replay on xx January under investigation The club is aware that on releasing tickets for the game against Norwich that tickets were released to non-priority group supporters ahead of those in priority groups. The club is working with its partners to understand the issue and establish the fairest way of reopening ticket sales to priority group members, and the possibility of making extra tickets available for the fixture We will update supporters at the earliest convenience.” All of this speaking to someone at the club and getting an unofficial reply means the individuals are focussing on handling those specific supporters and are less free for fixing the issue. Make a statement, get on with fixing it. |
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Post by baggins on Jan 9, 2024 15:32:32 GMT
Update. Brother, Nephew and I had reserved Tickets show on our accounts. All purchased, all downloaded, with e-mail confirmation.
We're going. Job done.
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Post by amgas on Jan 9, 2024 15:32:55 GMT
It is actually a reflection on outsourcing - may well be a lack of communication between club and ticketmaster, but whatever the cause it would not have happened when the in house staff were used to process tickets.
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Post by bridgwatergas on Jan 9, 2024 15:33:10 GMT
Re touts/greedy fans unless I'm missing something I can't see them selling on the tickets that easily, unless they think a ticket for the Norwich game gives them first dibs on a Liverpool ticket? Selling out in a couple of hours last night does seem a bit odd particularly if that included all the terrace s/t tickets, I doubt even the Scunthorpe game sold out that quickly? Hi Topper, I'm not saying that it is touts/greedy fans, but I was told that some were on the 'internet' boasting about how they had 10 tickets for the game and saying that they hadn't seen Rovers for years. I'm not saying they are touts, but buying ten tickets at a time would explain why it was sold out so quickly/ Don't believe everything you read on the Internet. Half the people are WUM with nothing better to do. Obviously something has gone wrong and when a solution is found then a statement will be made. Also how can people turn up with tickets to get in surely they haven't been sent out yet as I have purchased mine and have confirmation but no link for a digital ticket so was expecting a paper ticket to be sent. |
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Post by lastminutewinner on Jan 9, 2024 15:35:25 GMT
I don’t disagree with your desire, but that is not what the club and or Ticketmaster implemented. Cancelling tickets is detrimental to others who bought them in good faith. They did not knowingly stop a ST holder buy them. Of course I feel sorry for the people who bought them in good faith, if they were cancelled, but maintain that ST holders should have priority. UTG It will be interesting to see how the club deal with this, either way people are not going to be happy. Although ST holders 'should' have priority it isnt ever 100% guaranteed they get tickets for cup games, therefore id say the bought tickets stay bought |
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Post by gasandelectricity on Jan 9, 2024 15:36:19 GMT
I don’t disagree with your desire, but that is not what the club and or Ticketmaster implemented. Cancelling tickets is detrimental to others who bought them in good faith. They did not knowingly stop a ST holder buy them. Of course I feel sorry for the people who bought them in good faith, if they were cancelled, but maintain that ST holders should have priority. UTG If the club can blanket cancel ticket holders who have more than x amount of tickets then surely that would be the fairest way forward. There can’t be many instances where individuals have genuinely purchased more than say 10 tickets all to themselves. A decent data analyst should surely be able to knock this together in an hour if they know the data model. If it’s more complicated than that then the model is too complicated. A count of purchasers and how many tickets were bought. Cross reference against season ticket holders. |
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Post by onefindunford on Jan 9, 2024 15:39:02 GMT
Of course I feel sorry for the people who bought them in good faith, if they were cancelled, but maintain that ST holders should have priority. UTG If the club can blanket cancel ticket holders who have more than x amount of tickets then surely that would be the fairest way forward. There can’t be many instances where individuals have genuinely purchased more than say 10 tickets all to themselves. A decent data analyst should surely be able to knock this together in an hour if they know the data model. If it’s more complicated than that then the model is too complicated. A count of purchasers and how many tickets were bought. Cross reference against season ticket holders. I agree, if someone has made a “bulk” purchase I would look to cancel. |
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Post by Jester on Jan 9, 2024 15:42:35 GMT
Despite being a STH that clearly deserves to be prioritised, the fact you're the first one to say this is ridiculous assuming it's true. Why are the club incapable of getting in front of things like this with their communication. If this is the plan and they know it, it should be published! Gets right on my nerves that club staff have plenty of time to tell individuals what’s going on but not enough time to send a communication to set the record straight and let everyone know, and prevent the bloody communication in the first place. It was only because I asked him outright WTF did it happen, and I know Adam personally, that he told me. Plus, he knows me and knew I wouldn't be leaving without an explanation, or I'd turn green and rip my shirt off!!  I did mention that it might be worth putting it on the website, but the shop was so manic, I don't think they were doing anything other than 'fire fighting' at the time. |
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Post by percy on Jan 9, 2024 15:42:39 GMT
Looking forward to the Guess the Crowd thread for this one
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Post by dudelebowski on Jan 9, 2024 15:43:38 GMT
Surprised no one’s blamed Matt Cox yet.
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