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Post by o2o2bo2ba on Apr 30, 2024 12:27:08 GMT
Oh dear. Season tickets are non transferable, so you've broken your t&c of purchase. (Even though I know this is widely practiced and tolerated throughout) Like as ever, you're a commodity treated with money grabbing contempt, not a welcomed loyal returning customer that might spend more because of your emotional connection to the club. Sometimes it's not so much what they do, but how they do it.. If I buy a ticket for the theatre, and then can't make it, I can pass the ticket for the seat which I have paid for onto somebody else. I've never understood why football tickets are viewed differently. Totally agree. |
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Post by o2o2bo2ba on Apr 30, 2024 12:34:17 GMT
Gotta hand it to progressives....cashless, now cardless.... couldn't careless.
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Post by jungleboogie on Apr 30, 2024 13:01:08 GMT
In my case it's a matter of losing things - I'm far less likely to misplace my phone, a plastic card,that's a different matter. Funny though that one of the constant themes on here is about the club not modernising and moving with the times, yet when they do... I don’t think people have issue with the premise, it’s how the club has gone about it. I dont think Michael O’Leary would be as cloak and daggered about this. Not sure about that, adding the cost after the event is totally crap, but plenty on here and on SM are saying that it causes issues if they forget their phone, leave it in the car, drop it down the toilet or just don't want to use it, and then say 'what am I supposed to do'? |
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Post by chewbacca on Apr 30, 2024 13:12:49 GMT
To clarify;
- Moving tickets to Mobile Tickets/App - Absolutely fine.
- Charging for cards if the punter wants a card - Absolutely fine.
- Waiting until after season tickets have been sold to charge £15 for a card on top of a £7 "Processing Fee" - Really sh**.
The right thing to do would be provide FREE cards this season to whoever wants them, then going forward charging a £5 max fee for replacement cards while still running the mobile tickets. Absolute divs running the show.
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Post by barleycorn48 on Apr 30, 2024 13:18:44 GMT
Will I be able to claim my money back. Having bought my season in good faith my renewal should have been
the same terms as last year.
I have not got a smart phone. To pay £15 extra for a hard copy is unethical, Taken money from pensioners.
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Post by SleepyGas on Apr 30, 2024 13:32:34 GMT
Will I be able to claim my money back. Having bought my season in good faith my renewal should have been the same terms as last year. I have not got a smart phone. To pay £15 extra for a hard copy is unethical, Taken money from pensioners. You should lodge a complaint via the process defined in the Supporters Charter" Service Standards & Complaints Policy
Complaints Process:
As a club, dealing with complaints in a prompt but thorough manner is important to us, therefore should you wish to make a complaint we will
follow this process in hearing it.
1. Complaint made to member of Bristol Rovers Staff either in person, over the phone or via email.
2. Complaint will be acknowledged and if required an investigation will take place
3. Following the investigation a formal response will be issued with proposed actions if required.
4. We hope that at this stage the complaint would have been resolved, however should you still not be happy with the outcome your complaint can be heard directly by our CEO for their input and response.
Through any complaints processes we aim to learn from any feedback that has been given to avoid similar issues again in the future, whilst acting responsibly and reasonably to address all points raised" Contacts would be one or all of the below: Phone: 0117 909 66 48 Supporter Liaison
Clare McDonagh. claremcdonagh@bristolrovers.co.uk Retail and Ticketing
Pete Weymouth, Retail and Ticketing peteweymouth@bristolrovers.co.uk General enquiries
info@bristolrovers.co.uk tickets@bristolrovers.co.uk |
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Post by gasandelectricity on Apr 30, 2024 14:00:25 GMT
I don’t think people have issue with the premise, it’s how the club has gone about it. I dont think Michael O’Leary would be as cloak and daggered about this. Not sure about that, adding the cost after the event is totally crap, but plenty on here and on SM are saying that it causes issues if they forget their phone, leave it in the car, drop it down the toilet or just don't want to use it, and then say 'what am I supposed to do'? So you agree that it’s crap to add the fee after the event, ergo you agree with my point that the problem is how the club has gone about it? |
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Post by returngas on Apr 30, 2024 14:02:41 GMT
Our club certainly knows how to upset people. Unless things change it will be back to the days of the faithful 5000 at games.
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Post by gasify on Apr 30, 2024 14:05:38 GMT
Will I be able to claim my money back. Having bought my season in good faith my renewal should have been the same terms as last year. I have not got a smart phone. To pay £15 extra for a hard copy is unethical, Taken money from pensioners. You should lodge a complaint via the process defined in the Supporters Charter" Service Standards & Complaints Policy
Complaints Process:
As a club, dealing with complaints in a prompt but thorough manner is important to us, therefore should you wish to make a complaint we will
follow this process in hearing it.
1. Complaint made to member of Bristol Rovers Staff either in person, over the phone or via email.
2. Complaint will be acknowledged and if required an investigation will take place
3. Following the investigation a formal response will be issued with proposed actions if required.
4. We hope that at this stage the complaint would have been resolved, however should you still not be happy with the outcome your complaint can be heard directly by our CEO for their input and response.
Through any complaints processes we aim to learn from any feedback that has been given to avoid similar issues again in the future, whilst acting responsibly and reasonably to address all points raised" Contacts would be one or all of the below: Phone: 0117 909 66 48 Supporter Liaison
Clare McDonagh. claremcdonagh@bristolrovers.co.uk Retail and Ticketing
Pete Weymouth, Retail and Ticketing peteweymouth@bristolrovers.co.uk General enquiries
info@bristolrovers.co.uk tickets@bristolrovers.co.uk This sounds like a very good piece of advice on the matter. |
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Post by purdownpoacher1 on Apr 30, 2024 14:09:50 GMT
It’s the culture we live in , money, money money !!! Depressing !!!! No thought for people who are individual’ Lemming mentality ☹️💙 We are all individuals! ...who'll be first? 🤗 of course we are are all individuals, however some are more ‘ individual’ than others ! 🙏 thank goodness 🤗💙 |
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Post by Topper Gas on Apr 30, 2024 15:25:19 GMT
To clarify; - Moving tickets to Mobile Tickets/App - Absolutely fine. - Charging for cards if the punter wants a card - Absolutely fine. - Waiting until after season tickets have been sold to charge £15 for a card on top of a £7 "Processing Fee" - Really sh**. The right thing to do would be provide FREE cards this season to whoever wants them, then going forward charging a £5 max fee for replacement cards while still running the mobile tickets. Absolute divs running the show. The problem is for whatever reason(s) the club wants to stop using cards, how is that going to work by still giving them out free, as even fans who don't really need one will still get one? |
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Post by Topper Gas on Apr 30, 2024 15:31:38 GMT
Will I be able to claim my money back. Having bought my season in good faith my renewal should have been the same terms as last year. I have not got a smart phone. To pay £15 extra for a hard copy is unethical, Taken money from pensioners. You must have some kind of electronic device to regularly post on here? |
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Post by jungleboogie on Apr 30, 2024 15:35:04 GMT
Not sure about that, adding the cost after the event is totally crap, but plenty on here and on SM are saying that it causes issues if they forget their phone, leave it in the car, drop it down the toilet or just don't want to use it, and then say 'what am I supposed to do'? So you agree that it’s crap to add the fee after the event, ergo you agree with my point that the problem is how the club has gone about it? Yep, but I was referring more to your comment that people are happy with the premise of having to go 'digital'. |
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Post by Deleted on Apr 30, 2024 15:36:46 GMT
Will I be able to claim my money back. Having bought my season in good faith my renewal should have been the same terms as last year. I have not got a smart phone. To pay £15 extra for a hard copy is unethical, Taken money from pensioners. If you have a seated concession ticket in the east or west. They will refund the ticket straight away and sell it again full price just to get their hands on a 100 quid. |
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Post by chewbacca on Apr 30, 2024 15:38:12 GMT
To clarify; - Moving tickets to Mobile Tickets/App - Absolutely fine. - Charging for cards if the punter wants a card - Absolutely fine. - Waiting until after season tickets have been sold to charge £15 for a card on top of a £7 "Processing Fee" - Really sh**. The right thing to do would be provide FREE cards this season to whoever wants them, then going forward charging a £5 max fee for replacement cards while still running the mobile tickets. Absolute divs running the show. The problem is for whatever reason(s) the club wants to stop using cards, how is that going to work by still giving them out free, as even fans who don't really need one will still get one? They’re still offering cards. We don’t need to worry about that yet. |
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Post by Tilly's Thighs on Apr 30, 2024 15:42:20 GMT
Will I be able to claim my money back. Having bought my season in good faith my renewal should have been the same terms as last year. I have not got a smart phone. To pay £15 extra for a hard copy is unethical, Taken money from pensioners. You must have some kind of electronic device to regularly post on here? His ZX spectrum is still going strong.  |
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Post by richard on Apr 30, 2024 15:44:16 GMT
Will I be able to claim my money back. Having bought my season in good faith my renewal should have been the same terms as last year. I have not got a smart phone. To pay £15 extra for a hard copy is unethical, Taken money from pensioners. You must have some kind of electronic device to regularly post on here? Not convinced we should expect people to haul a laptop, or even a desktop PC, to games though, should we? |
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Post by Topper Gas on Apr 30, 2024 16:14:46 GMT
You must have some kind of electronic device to regularly post on here? Not convinced we should expect people to haul a laptop, or even a desktop PC, to games though, should we? Just seems odd that somebody has access to a laptop/PC/tablet but not a mobile phone, usually it's the other way round. |
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Post by aghast on Apr 30, 2024 16:23:24 GMT
Not convinced we should expect people to haul a laptop, or even a desktop PC, to games though, should we? Just seems odd that somebody has access to a laptop/PC/tablet but not a mobile phone, usually it's the other way round. Not really so odd at all. Almost every home in the country had a laptop or PC long before smartphones came along and it's a technology that now-elderly people got used to. I know at least five over-70s who have laptops but not smartphones. |
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Post by irenegas on Apr 30, 2024 16:41:06 GMT
What would really and I mean really boil my pi$$ is if the club would be making a profit on the cards.
I mean it’s bad enough charging someone £15 after you’ve bought a season ticket for a hard copy of one but to make a profit on it would be scandalous after admin fees etc.
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