|
Post by oldmarket65 on Mar 3, 2023 21:38:44 GMT
Lots of faux outrage on this thread! There is a cost of living crisis and I would wager some of those getting in on cheaper tickets are doing so as otherwise they wouldn’t be able to afford to attend. Better they buy something rather than not attending and paying nothing! The club have introduced a whooping 5 games at £ 10 for division one football. Surely your not justifying ripping the club off?. Additionally they have done a A B C price category which means people who struggle ( I understand ) can choose the games and pay a cheaper price. I know a bloke who paid £50 for 5 games ! . The club also done a 10 match mini at £150 which includes all the cat A games.
|
|
|
Post by Topper Gas on Mar 3, 2023 22:38:08 GMT
The club equally abuse the fans, my eldest who is 13 wants to come tomorrow, I’ve tried buying him a ticket on my account but it won’t let me, paying seven pounds extra for a older ticket did. Double standards by the club again, not the first time I’ve done that this season. So you think the club deliberately set the ticketing system up to charge you extra rather than it just being a glitch in the system? Have you contacted Pete or TG as they usually respond to emails within 24 hours whenever I've had a ticketing issue m
|
|
|
Post by Topper Gas on Mar 3, 2023 22:42:27 GMT
Lots of faux outrage on this thread! There is a cost of living crisis and I would wager some of those getting in on cheaper tickets are doing so as otherwise they wouldn’t be able to afford to attend. Better they buy something rather than not attending and paying nothing! Nonsense we've had similar issues for years, well before any cost of living crisis.
|
|
|
Post by Somersetgas on Mar 3, 2023 22:50:41 GMT
The club equally abuse the fans, my eldest who is 13 wants to come tomorrow, I’ve tried buying him a ticket on my account but it won’t let me, paying seven pounds extra for a older ticket did. Double standards by the club again, not the first time I’ve done that this season. So you think the club deliberately set the ticketing system up to charge you extra rather than it just being a glitch in the system? Have you contacted Pete or TG as they usually respond to emails within 24 hours whenever I've had a ticketing issue m Topper, I’m trying to book a ticket at half nine at night, the system won’t let me do it so I’ve paid over the odds for a thirteen year old to get in tomorrow. I doubt Pete is contactable at this time, I don’t get why you try to turn everyone’s post into an argument? It’s tedious, I’m just stating a fact.
|
|
|
Post by Tilly's Thighs on Mar 3, 2023 23:48:09 GMT
So you think the club deliberately set the ticketing system up to charge you extra rather than it just being a glitch in the system? Have you contacted Pete or TG as they usually respond to emails within 24 hours whenever I've had a ticketing issue m Topper, I’m trying to book a ticket at half nine at night, the system won’t let me do it so I’ve paid over the odds for a thirteen year old to get in tomorrow. I doubt Pete is contactable at this time, I don’t get why you try to turn everyone’s post into an argument? It’s tedious, I’m just stating a fact. Is there a specific reason why the decision to attend is made late on a Friday evening (which I appreciate is quite possibly the case)? If it could be decided a few hours earlier you could phone the shop and they can sort the correctly priced ticket for you.
|
|
|
Post by Somersetgas on Mar 4, 2023 7:38:50 GMT
Topper, I’m trying to book a ticket at half nine at night, the system won’t let me do it so I’ve paid over the odds for a thirteen year old to get in tomorrow. I doubt Pete is contactable at this time, I don’t get why you try to turn everyone’s post into an argument? It’s tedious, I’m just stating a fact. Is there a specific reason why the decision to attend is made late on a Friday evening (which I appreciate is quite possibly the case)? If it could be decided a few hours earlier you could phone the shop and they can sort the correctly priced ticket for you. Yes he has learning issues one of which is making decisions in what he wants to do, hence the late purchase, I’ve bought tickets earlier in the season and he’s not attended. My other tickets were bought way in advance. This is one disadvantage of E ticketing. I’ve also had on two occasions this season where my ticket hasn’t scanned at the turnstile and the operator has let me through.
|
|
|
Post by orgasmic on Mar 4, 2023 7:38:59 GMT
Lots of faux outrage on this thread! There is a cost of living crisis and I would wager some of those getting in on cheaper tickets are doing so as otherwise they wouldn’t be able to afford to attend. Better they buy something rather than not attending and paying nothing! Nonsense we've had similar issues for years, well before any cost of living crisis. Poor people have also existed for years before the energy crisis.
|
|
|
Post by orgasmic on Mar 4, 2023 7:50:20 GMT
Lots of faux outrage on this thread! There is a cost of living crisis and I would wager some of those getting in on cheaper tickets are doing so as otherwise they wouldn’t be able to afford to attend. Better they buy something rather than not attending and paying nothing! The club have introduced a whooping 5 games at £ 10 for division one football. Surely you’re not justifying ripping the club off?. Additionally they have done a A B C price category which means people who struggle ( I understand ) can choose the games and pay a cheaper price. I know a bloke who paid £50 for 5 games ! . The club also done a 10 match mini at £150 which includes all the cat A games. Firstly, the club needs to do better at marketing as I was unaware of any of those schemes. If they were better value for money than going as a senior or youth, then why would someone not do it?! I don’t see it as ripping the club off, I see it as people taking advantage of a loophole. Things that in my opinion are basically the same: Not scanning vitamins/ pricey items at the supermarket. Picking up a £5 note and not handing it in. Not correcting someone when they undercharge you. Taking more penny sweets that you pay for. Not ticking a box on a tax form to avoid tax. Claiming non dom status to avoid tax. Getting paid cash to avoid VAT. The list goes on and on and to be honest I would wager a huge majority of people have done something off the list above or similar. The faux outrage on here about a tiny minority of fans taking advantage of the poor ticketing system is laughable!
|
|
|
Post by mftc on Mar 4, 2023 10:42:53 GMT
Indefinite bans seems a bit OTT. No doubt this will have an impact on additional revenue such as shirts, beer and pasties.
Once people are told they are not allowed to attend they are lost forever, so that is a pretty big loss of potential earnings.
Why not have a more Holtby-esque approach. We know who you are, make a £20 quid donation to the community trust, don't do it again and well say no more - but we will be watching you.
Overall the club had probably lost more money going cashless.
|
|
|
Post by baggins on Mar 4, 2023 10:48:00 GMT
Indefinite bans seems a bit OTT. No doubt this will have an impact on additional revenue such as shirts, beer and pasties. Once people are told they are not allowed to attend they are lost forever, so that is a pretty big loss of potential earnings. Why not have a more Holtby-esque approach. We know who you are, make a £20 quid donation to the community trust, don't do it again and well say no more - but we will be watching you. Overall the club had probably lost more money going cashless. You think the people who are ripping off the Club via tickets are the sort to be buying lots of shirts, beer & pasties?
|
|
|
Post by peterparker on Mar 4, 2023 10:58:52 GMT
Indefinite bans seems a bit OTT. No doubt this will have an impact on additional revenue such as shirts, beer and pasties. Once people are told they are not allowed to attend they are lost forever, so that is a pretty big loss of potential earnings. Why not have a more Holtby-esque approach. We know who you are, make a £20 quid donation to the community trust, don't do it again and well say no more - but we will be watching you. Overall the club had probably lost more money going cashless. I think they are just trying to use strong language to stop it. Idon't think anyone is going to get an indefinite ban for lending an ST to a mate when they can't attend. I doubt you would get banned at all (although I understand they want people to use the ticket exchange), but I am assuming for the statement to be made there has to be a fair few instances of people taking the water using wrong tickets and multiple people using one ticket I don't know whether it the fault of systems, staff, fans or all of those things, but if you have to make a statement on the rules and code of conduct you have to mention all the rules. I would like to think common sense would prevail in most cases, but if the club can identify repeat offenders then obviously the threat has to be there
|
|
|
Post by fanboy on Mar 4, 2023 11:30:10 GMT
The non transferable season ticket thing is silly. If I’m not using my season ticket I’m 100% going to give it to a mate to use if that’s what I want to do!
The rest is fair, I expect most of the language is a scare tactic though. Which is again fair!
|
|
|
Post by fanboy on Mar 4, 2023 11:31:25 GMT
I thought that once you had scanned an e-ticket it was spent at that point. If several people can use the same e-ticket surely that's a fault with the technology that should have an easy fix I think the issue is that people probably scan the ticket, the machine rejects them, and the stewards just let them in assuming it’s a machine error. I say this as I’ve seen it happen before and have always thought “there’s no way they’re checking that ticket!”
|
|
|
Post by Somersetgas on Mar 4, 2023 12:06:29 GMT
I thought that once you had scanned an e-ticket it was spent at that point. If several people can use the same e-ticket surely that's a fault with the technology that should have an easy fix I think the issue is that people probably scan the ticket, the machine rejects them, and the stewards just let them in assuming it’s a machine error. I say this as I’ve seen it happen before and have always thought “there’s no way they’re checking that ticket!” Has happened to me on two occasions this season where the ticket hasn’t scanned now the person on the turnstile has taken any real notice of the ETicket
|
|
|
Post by bobsole on Mar 4, 2023 12:20:46 GMT
I’m assuming the system is capable of producing a list of season tickets used, in which case it ought to be a relatively straightforward job to check if one has been used twice. Hell, I’ll even do for them FOC! A quick warning phone call to the owner, followed by a ban if it happens again and problem solved, isn’t it? Maybe the system isn’t that sophisticated though and, admittedly it might not be as easy with individual match tickets.
|
|
|
Post by Tilly's Thighs on Mar 4, 2023 12:25:00 GMT
Is there a specific reason why the decision to attend is made late on a Friday evening (which I appreciate is quite possibly the case)? If it could be decided a few hours earlier you could phone the shop and they can sort the correctly priced ticket for you. Yes he has learning issues one of which is making decisions in what he wants to do, hence the late purchase, I’ve bought tickets earlier in the season and he’s not attended. My other tickets were bought way in advance. This is one disadvantage of E ticketing. I’ve also had on two occasions this season where my ticket hasn’t scanned at the turnstile and the operator has let me through. Aah, I totally get that, I've missed matches where I can't get myself out of the house due to anxiety issues, can't always predict it in advance. I hope that he enjoys the games that he goes to, with a bit of luck he's missed the worst performances! UTG
|
|
|
Post by Tilly's Thighs on Mar 4, 2023 12:31:04 GMT
I’m assuming the system is capable of producing a list of season tickets used, in which case it ought to be a relatively straightforward job to check if one has been used twice. Hell, I’ll even do for them FOC! A quick warning phone call to the owner, followed by a ban if it happens again and problem solved, isn’t it? Maybe the system isn’t that sophisticated though and, admittedly it might not be as easy with individual match tickets. It could be matchday tickets, bought on the day, used, and then passed out through the fence for somebody else to use? The system has picked it up somehow, so hopefully they can expand on this, if the buyer is traceable.
|
|
|
Post by bobsole on Mar 4, 2023 13:02:05 GMT
I’m assuming the system is capable of producing a list of season tickets used, in which case it ought to be a relatively straightforward job to check if one has been used twice. Hell, I’ll even do for them FOC! A quick warning phone call to the owner, followed by a ban if it happens again and problem solved, isn’t it? Maybe the system isn’t that sophisticated though and, admittedly it might not be as easy with individual match tickets. It could be matchday tickets, bought on the day, used, and then passed out through the fence for somebody else to use? The system has picked it up somehow, so hopefully they can expand on this, if the buyer is traceable. Yes, I can see that would be more difficult to check, with people having multiple email accounts, etc and they could just print off multiple tickets anyway. I suppose, ultimately, the club need to have enough confidence in the system, that when a ticket is rejected, they know for certain it’s not a valid ticket. Hopefully, that day isn’t too far away. After all, we were probably one of the last league clubs to get e-tickets/scanning (I know Newport have had it for 5 or 6 years already) so I’m assuming other clubs manage?
|
|
|
Post by Somersetgas on Mar 4, 2023 13:07:41 GMT
Yes he has learning issues one of which is making decisions in what he wants to do, hence the late purchase, I’ve bought tickets earlier in the season and he’s not attended. My other tickets were bought way in advance. This is one disadvantage of E ticketing. I’ve also had on two occasions this season where my ticket hasn’t scanned at the turnstile and the operator has let me through. Aah, I totally get that, I've missed matches where I can't get myself out of the house due to anxiety issues, can't always predict it in advance. I hope that he enjoys the games that he goes to, with a bit of luck he's missed the worst performances! UTG Thanks Tilly, he does suffer with terrible anxiety, horrid to see in a thirteen year old. Here’s to three points
|
|
|
Post by Somersetgas on Mar 4, 2023 14:59:05 GMT
Well Tilly two of my E-tickets didn’t scan, the emails weren’t proof nor was my bank statement showing the figures going out , it made me feel like a criminal after my eldest went through and the two other tickets didn’t scan. All were in my Apple Wallet but this wasn’t good enough until a Supervisor attended. Thanks to the two guys who stood with my son when I couldn’t initially get in with my youngest. Fuming isn’t the word as I looked like I was a Fare Dodger. BTW the Supervisor says the e scan fails to work most games with people. Joke when they accuse people of dodging, complaint will be going in tonight.
|
|